We will enable you to embrace enterprise service management and to leverage the right information to provide the best possible support for your business processes.

Digitalization is transforming IT service management into enterprise service management: The tools and process expertise that was previously limited to the IT organization are in increasing demand across all business departments, which are looking to provide services themselves. More and more companies are moving towards a service-oriented organization.
Standardized and automated processes that span across departments, locations, companies, and industries create long-term cost and competitive advantages and are becoming the key to business success.


REALTECH will give you the foundation you need to establish them. We raise the bar when it comes to automatically capturing and intelligently visualizing data:

  • We have mastered the technology to automatically capture data and to prepare it to support the processes between devices, applications, and machines.
  • Our tools allow you to visualize, model, deliver, and analyze your services.
  • We will help you quickly analyze and make available business-critical information to the relevant staff.


Basically, any enterprise using IT (PC, printer, software applications) and infrastructure (networks, servers, Internet access) to support its business process is part of the IT service management market.

  • IT service management, that is design, provision and monitoring of services, has now arrived in companies. As a global regulatory framework, ITIL (the IT and Infrastructure Library) has established itself. This allows companies to easily and quickly provide software-assisted services such as Incident Management (detection and processing of malfunctions) or the provision of a printer.
  • New is the Enterprise Service Management. With Enterprise Service Management we speak of the company's service. From a business perspective, relevant processes such as sales processes (webshop, videos) or personnel processes (employees, sick reports) are provided as a service.
  • The entire company is automated - where appropriate. Faster reaction times or delivery times on the market are realized and ultimately lead to an increase in profits.
  • The new market of enterprise service management is the service of the company, by integrating business-relevant services and IT services.

ESM Strategy

Enterprise Service Management

Strategy and business consulting

In REALTECH you will find a competent partner who will accompany you on your way to the future.

dot4 Information Hub

Digitization transparency at the touch of a button

Where is your company in digital transformation? With dot4, you will find out: Evaluate your Business IT Alignment, determine the degree of process digitalization and the overall digital maturity of your company.