Development and Implementation of REALTECH Managed Services
The services can be provided on-site at the customer's location or from the back office. Customers can also choose to include comprehensive Basis operations services, the coordination of freelancers, the technical operation of IT systems as a hosting service, and 24/7 support by means of a nearshoring solution.
REALTECH is a leading SAP technology firm with superior consulting expertise. Thanks to its on-site service management, customers have full access to REALTECH's extensive service portfolio – which means they get exactly the capacity and the expertise they need. Customers no longer have to select, train, and coordinate consultants, affording them a level of flexibility that cannot be achieved through conventional service contracts.
The back office develops and pools expertise and experience to ensure smooth IT operations. It coordinates and executes all activities related to the operation of SAP systems. These activities can either be executed remotely from the back office or on site at your premises. Any remote activities are executed through a secure VPN connection. One ongoing responsibility of the back office is continuous improvement. It will review technological advances to determine how they can improve the cost efficiency and quality of service delivery. The back office will inform the Service Manager of
any findings, who will then communicate these proposals to the customer. The back office also always looks for tasks that could potentially be industrialized, automated, nearshored or offshored.
The service manager serves as the on-site contact and listens to your needs and wishes. The service manager will also assume project management responsibilities for projects planned without an in-house project manager. Working closely with the customer, the service manager will maintain a continuous improvement process and is the first point of contact for escalations.