REALTECH

ITIL

Industrialize Your IT

Most IT managers today cannot afford to pass up on ITIL. The IT Infrastructure Library (ITIL) is considered the de facto standard for IT operations and is a set of best practices for IT service management. It describes the processes, the organizational structure, and the tools necessary to effectively manage IT infrastructures – with a strong focus on driving economic value creation.

Whether it is IT strategy, IT design, IT transition, or IT operations: REALTECH's software solutions and deep expertise in IT technology consulting will help you align your IT structures and processes with ITIL, allowing you to lead your IT organization and your company into the future.

 

What We Do for You

REALTECH leverages ITIL best practices to map your service processes to your software processes. Our theGuard! Service Management Center , for example, is a complete software solution that allows you to align your IT organization to ITIL and monitor critical business services. Our experts ensure that your company's specific requirements are met by customizing it to your needs. Our Change Management for SAP – part of our modular theGuard! SmartChange solution – enables you to implement a comprehensive change request and release management process for SAP that complies with ITIL standards.

REALTECH is a long-standing SAP partner with the expertise to design and implement ITIL-aligned IT processes with SAP Solution Manager that best suit a company's needs and to transform organizational structures to reflect ITIL best practices. We can help you whether you want to optimize your lifecycle management, implement SAP Solution Manager, or are looking for in-depth consulting services focusing on REALTECH's Configuration Management Database (CMDB).

 

 

Your Advantages

Transparency and Efficiency

  • Increase transparency and efficiency – and lay the perfect foundation for future changes in IT operations – by systematically aligning your processes and infrastructures with ITIL.
  • Lean and finely tuned processes for your IT services allow you to cut costs, tap into savings opportunities, and simplify compliance.

 

Experience and Expertise

  • Rely on our outstanding technical skills and expertise gained from hundreds of successful projects. Benefit from efficient project delivery and from solutions that are tailored to your unique requirements.
  • Tap into our experience: REALTECH has been an SAP Special Expertise Partner since its foundation in 1994 and has successfully completed a variety of SAP Solution Manager projects.

 

 

Flexibility and Agility

  • To what extent do you want to implement ITIL in your IT organization? What processes would you like to align with ITIL, what systems need to be integrated? You get exactly the support you need – we will help you get the most business value from SAP Solution Manager and REALTECH software solutions like theGuard! Service Management Center.