Target Group:
Customers(Service Manager und Administratoren), who what to implement and configure the theGuard! ServiceCenter.
Partner, who what to implement and configure the theGuard! ServiceCenter on customer site.
Pre-requisites:
basic knowledge for IT-Service-Support
Contents:
1. Day: Basic principles
- Tecnical installation
- Basic configuration
- Basic user data
2. Day: Aditional components of the theGuard! ServiceCenter
- ServiceDesk
- Workflows
- Inventory management
- Component management
3. Day: ITIL serice and support with the theGuard! ServiceCenter
- Incident management
- Problem management
- Change management
Course Aims:
In this course you will learn details about the different functions of theGuard! ServiceCenter.
Course language: German
Duration: 3 days
Dates:
on request
Price per participant: 1950.00 Euro ex. VAT
Max number of participants: 10