Walldorf, April 29, 2008 - REALTECH AG, manufacturer of application and system management software and SAP consulting firm, introduces the new theGuard! Service Management Center 6.2 which gives its customers the ability not only to implement ITIL-compliant management of heterogeneous IT infrastructures, but also to reliably secure business-critical processes.
The enhanced business process management (BPM) of theGuard! Service Management Center 6.2 offers powerful system interfaces, thereby allowing for the integration of commercial process data. This data is retrieved through the connection with existing ERP systems from SAP or other vendors and then combined with a company's own IT infrastructure status data. The objective is to generate business-relevant performance indicators through the comprehensive and complete monitoring of IT-supported business processes. The corresponding BPM reporting provides extensive data - from service level compliance to detailed information on the performance of individual process building blocks.
A new correlation technology avoids floods of events that have been all too common in the past. The system uses the status information obtained from the monitored components to determine the availability and performance of the business processes which enables it to create targeted error alerts when needed. A component taken from theGuard! NetworkManager serves as the technological basis for the active monitoring. In addition to enhancements to the known features for heterogeneous system and network management, the multi-site capability was expanded. The scalability is virtually unlimited, allowing companies to manage their large enterprise networks while taking into account new technologies such as MPLS.
The user perspective as a significant measure for a business process is carefully captured and objectively assessed by a GUI bot. Here, the simulation of user behavior is carried out periodically through the execution of predefined operations. The resulting transaction times are then compared to reference values and evaluated accordingly.
All data can be displayed using easy-to-use role-based visualization features. This gives managers a compact top-level view of mission-critical business processes. At the same time, administrators can take advantage of the integrated root cause analysis that lets them drill down to the technical cause of an alert. The theGuard! ServiceDesk module allows for the automated and ITIL-compliant elimination of identified weaknesses or errors through stored workflows.