Press Release

REALTECH releases version 7.1 of its theGuard! Service Management Center

Version 7.1 of the integrated multi-site IT management software comes with a host of new features for monitoring virtualized environments, complex Windows server farms, and SAP landscapes. Its increased usability and new analysis options improve the efficiency of IT operations.

Walldorf, August 2, 2012: REALTECH AG, a provider of software solutions for enterprise-wide IT management and SAP consultancy, is now shipping the new version 7.1 of its theGuard! Service Management Center. Its unified interface, even higher level of automation, and new features contribute significantly to improving the efficiency of IT support and help companies monitor and analyze the performance of their complex IT landscapes. REALTECH's central Configuration Management Database (CMDB) serves as a conceptual and technical foundation for all IT service management activities. The software combines automatic discovery and topology views of networks – now also including SAP and virtualization – to create new correlated views of the system landscape.  

Automatically discovering and monitoring SAP systems even in virtualized environments
The interplay between the new business connectors for VMware vSphere and SAP ensures visibility into the relationships both within virtualized landscapes and between physical and virtualized IT infrastructures. SAP application servers, for example, that are installed on virtualized hosts but access databases that are housed on physical servers can now be easily integrated into the monitoring framework. The automatic analysis of the signal path between vSwitch (virtual switch) and pSwitch (physical switch) allows for a fast identification and elimination of performance problems within virtualized environments. theGuard! also comes with all the necessary tools to analyze the performance of applications that are hosted in the public or private cloud or as hybrid solutions. The built-in monitoring policies that are already equipped with the most important monitoring scenarios keep the administrative burden to a minimum. All system components are automatically detected and incorporated into the monitoring framework without requiring user intervention, allowing anyone to quickly and easily monitor SAP landscapes in virtualized environments without specialized training.  

Easily managing complex Windows servers farms across multiple sites
It is now possible to monitor and control complex server systems that are distributed across multiple sites in a central and agentless manner. The necessary settings can be configured from a central location.  

New reporting dashboard provides comprehensive analysis options
The servicedesk component of theGuard! Service Management Center in particular benefits from the enhanced analysis options. Visual statistics of, for example, average processing times of trouble tickets by category or the number of trouble tickets in a certain status, give IT managers an at-a-glance overview of whether service level compliance is at risk and how their own department is currently performing.  

Improved usability through new navigation options
New navigation options and detail views in the Control Center, the user interface of theGuard! Service Management Center, make it significantly easier to identify and resolve application failures. The "Dependency Walker" allows users to take a virtual tour of the network and gives them intuitive and easy-to-use drill-down mechanisms that let them get to the bottom of a problem in no time.  

The new version 7.1 of theGuard! Service Management Center will be available starting in August. For more information, please visit    






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