This makes it imperative for companies to have a change control management system that is able to address these challenges. It has to document all changes from the initial request to the approval process and final decision.
Customers can rely on SAP Solution Manager to fully satisfy these requirements. It tracks the entire lifecycle of application changes – from the documentation of the requests to the transport of a new or modified functionality into the production system. Its change request management process is aligned with the IT Infrastructure Library (ITIL) best practices and ensures the thorough and audit-proof documentation of functional changes that affect the system landscape. An end-to-end overview of the changes with the related transports and documentations makes the entire process seamless and reduces the risk of error.
SAP Solution Manager covers the documentation as well as the entire workflow of the change process. Comprehensive reporting on the changes themselves as well as the information on the change status allow for efficient IT controlling.
Custom SAP change control management
REALTECH will work with you to create a change control management process that suits your individual requirements and assists you in implementing this process in SAP Solution Manager.
REALTECH is considered a leading SAP Solution Manager expert in Germany. In addition to having completed a large number of successful Solution Manager projects, we have forged a strong partnership with SAP. Some of our employees contribute their expertise to SAP's Active Global Support. REALTECH is one of the select few partners represented here.