SAP Solution Manager Add-Ons

REALTECH is the first certified Run SAP Implementation Partner in EMEA and a preferred SAP partner for SAP Solution Manager.

Our many years of close cooperation with SAP and the experience gained from a history of successful projects have put us in a position to create useful SAP Solution Manager add-ons.

Digital signatures in SAP Solution Manager

Workflow control, security, compliance

With release 7.1, SAP Solution Manager has evolved into a comprehensive solution that allows companies to map their IT processes from end to end. This, however, also brings new compliance requirements, especially with regard to change and release management.

REALTECH's Digital Signature add-on was developed specifically to meet these requirements using SAP Solution Manager.

Multiple signatures
SAP users with multiple roles can execute multiple signatures during the signature process.

Segregation of duties
A dynamic segregation of duties creates custom security levels and allows for the flexible adjustment of authorizations.

Mapping of the process structure
The person in charge of a certain signature is determined during the signature process.

Workflow control
Applications can be controlled using the Business Workflow.

E-mail notification
SAP users receive e-mail notifications when signatures need to be executed.

Automatic version updates
The updating of version numbers creates a complete audit trail.

Compliance and US FDA regulations
The signature strategy can be implemented in a way that complies with US FDA regulation Title 21 CFR Part 11.

　

Timekeeping in incident management and change management

Record the time needed to handle incidents or changes based on WBS elements
Manage resources and planning efforts
Track the actual effort required and gain valuable insights into the cost of change requests
Monitor the efficiency of your support organization and unlock untapped potential

Contract management

Find out right away whether the contracts of your customers include specific SLAs before you approve a request

Manage issued software licenses and monitor their utilization by your customers