ITIL-compliant Service Management   The ServiceDesk of theGuard! Service Management Center is a multi-language, browser-based solution. It comprises all key functionality: problem management, escalation, a knowledge base and a Web interface for support staff, customers, and employees. All ServiceDesk features are fully ITIL compliant. ITIL processes such as incident management, problem management, change management, and configuration management can be implemented on a flexible, as-needed basis. The application can be quickly and easily tailored to your specific procedures using the integrated form editor.   Predefined workflows for change management and problem management are included to support businesses in the introduction of ITIL-compliant processes. The modular design ensures unrivalled flexibility when it comes to defining IT processes. theGuard! Service Management Center documents response and resolution times, and checks compliance with defined service levels. This not only provides you with cost transparency, it also helps you avoid overcapacity, solve recurrent problems more quickly, and put an end to inefficient practices.

Brochure: theGuard! ServiceDesk (pdf, 363 kB) Contact

The automation of service requests for SAP R/3 users allows for the direct creation of support requests from a SAP R/3 system. These requests automatically contain all important parameters upon their creation: user data, the type of SAP system employed, and some SAP-specific data such as transaction data.

IT issues are often detected and resolved in isolation. With theGuard! Service Management Center, however, you can now see how specific problems impact your service levels. This enables you to measure the quality of your service and to obtain the information you need to make targeted improvements.
theGuard! Service Management Center provides visibility into you business processes, helping you better understand how IT initiatives will impact your company. This enables the IT organization and user departments to work hand in hand to achieve strategic objectives - while all of your IT resources are deployed more effectively. theGuard! Service Management Center provides a solid basis for IT investments, paving the way for maximized efficiency and reliability.