theGuard! ApplicationManager supports a wide range of responses that allow automated correction of systems without any manual intervention. If an error cannot be corrected automatically, rapid and automated notification of respective experts is a key feature. This requires time-based consideration of organizational frameworks such as shift operation or contactability by means of desktops or mobile devices.
theGuard! CommCenter: responses and alerts |
theGuard! CommCenter is a server application employed by all theGuard! System Management Suite products for a secure, reliable and traceable dispatch of responses and alerts. theGuard! CommCenter offers its own interface for general device configuration, for testing purposes and for logging. The server can be configured redundantly in order to enhance security and to distribute the load evenly.
theGuard! CommCenter is directly integrated into the respective products through plug-ins, which permits fast configuration of reactions directly through the central console.
In addition to event-triggered responses, automated, time-triggered responses (periodically or through a calender) can be caried out as well.
It supports more than 120 different cascaded and parallel responses including escalation scenarios and shift operation requirements.
Types of responses and alerts |
theGuard! ApplicationManager supports more than 120 different response types that can be easily configured through a wizard.
The following list gives a short overview:
- GSM short messages (TAP- or UCP-based, e.g. Sprint PCS)
- pager (numerical and alpha-numerical devices, e.g. Pagenet)
- non-standard pagers or short messages
- e-mail (MAPI and SMTP)
- e-mail to SMS
- fax
- Windows NT Messaging Service (net send)
- Windows NT event log entries
- log files
- databases via ODBC
- MS Exchange, Lotus Notes (mail, tasks, etc.)
- speech support
- SAP Solution Manager
- SAP System Messages
- http converter for Internet messages
- listener devices: mailboxes
- freely configurable responses for scripts, executables, etc.
- connection to other trouble ticket systems, most favorably theGuard! ServiceCenter
- connection to other enterprise consoles such as Tivoli (TEC), HP (ITO) or BMC Patrol
Your advantages at a glance |
- large number of supported responses and devices
- fast and easy configuration
- comprehensive logging
- cascaded responses including escalation
- simultaneous responses
- operating modes for shift operation