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The challenges of Change and Release Management
In times of globalization and rapid change, it is becoming increasingly important for companies to adapt to changing conditions. Their agility is more and more determined by the ability of their IT departments to efficiently satisfy new requirements that arise from business operation. IT processes have to be deeply rooted in an organization. Change and Release Management is an integral part of these necessary IT processes.
Complex IT environments and the sheer number of software tools employed present enormous challenges to change and release managers. This is where theGuard! ChangePilot as a system that operates across the entire IT environment can be used regardless of the other technologies that companies have in place. Enterprise-wide Change and Release Management processes can thus be easily defined and monitored. theGuard! ChangePilot allows companies to fully comply with IT governance requirements and to harmonize their IT processes across all technologies. |
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Full-fledged Release Management
theGuard! ChangePilot gives release managers a reliable overview of the current status and allows them to track important dates such as maintenance windows or release dates using the integrated graphical release schedule. Releases that run the risk of being delayed are graphically displayed, guaranteeing maximum transparency at all times. Thus, determining the progress of ongoing projects by means of different Excel sheets is no longer necessary. |
IT Service Management process transparency |
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In theGuard! ChangePilot, change and release processes are configured using an intuitive workflow editor. It enables administrators to quickly adapt any processes that are affected by optimization efforts or changing legal requirements. The graphical representation gives them maximum process transparency, without requiring them to search countless tables for configuration settings. theGuard! ChangePilot assigns unique version numbers to the defined workflows, thereby meeting the most demanding IT compliance requirements. Change and release processes are managed, changes are documented and stored in an auditable way. This ensures that the audit trail of a change request or release can be accessed at any time. |
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Change Management automation
Recurring tasks in the change process can be automated with theGuard! ChangePilot. This not only allows companies to ensure efficient Change and Release Management, but also to maintain consistent high standards of quality in their software. The seamless integration with theGuard! TransportManager enables a consistent go live of change requests or releases in the process. Escalation levels and times can be defined for any workflow activity so that users will be notified before critical situations arise. The integration with test frameworks allows for the automation of component testing. Process control is then determined by the test results. |
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theGuard! ChangePilot – Highlights
- Software development processes that are consistent across the entire enterprise can be easily defined
- Out-of-the-box compliance with ITIL and CMMI
- Full-fledged release schedule for release and change managers
- User-defined reports and graphical reporting
- Integration with theGuard! TransportManager
- Graphical workflow editor that allows change and release managers to easily adapt processes
- Integration with SAP Solution Manager
- Versioning of defined processes ensures complete audit compliance
- Existing tools can be easily and quickly integrated thanks to a service-oriented architecture
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