To achieve their strategic business goals, companies require an effective IT organization. Therefore, IT performance has to be continuously measured, documented, analyzed, and systematically improved. The integration of a comprehensive business service management approach, coupled with the central management of networks, systems, and applications provides the foundation that allows companies to monitor their IT-enabled business processes. It also gives them information that is tailored to the needs of their individual users.
theGuard! Business Service Manager allows companies to consistently monitor their heterogeneous IT landscapes. It is based on powerful components for the management of networks, systems, and applications. The individual services can be flexibly combined to form what is called business services. Features such as intelligent correlation, visualization, analysis, monitoring, reporting are then available for use with these newly created business services.
This is the basis that allows companies to define customer-specific service levels and to automatically monitor compliance. An adaptive alert concept and the integrated root cause analysis allow administrators to quickly troubleshoot and resolve problems.


