REALTECH AG
theGuard! ServiceDesk
ITIL-compliant incident, problem and change management

theGuard! ServiceDesk is ITIL compliant and controls the operation of your entire IT infrastructure. With its standard workflows and central knowledge base, it ensures the quick resolution of errors and problems and makes it easier for your support staff to meet user department requirements in a timely manner.

Meeting today's demands on the IT of tomorrow with theGuard! ServiceDesk ...

Why theGuard! ServiceDesk? – Your advantages at a glance:

  • Your support staff can turn to a library of standard workflows and service process to respond to error messages even faster, improving the user perception of the IT department.
  • The availability of a central knowledge base will help you avoid incidents and performance bottlenecks before they occur, ensuring the availability of mission-critical business processes.
  • Forward individual change requests to the respective development departments to make sure that specific changes are implemented as quickly as possible.

 

 

 

 

 

Do you have questions about theGuard! ServiceDesk?

 

Contact REALTECH

Or call us:

+49(6227)837 0

+65(6570)0692

+1(610)356 4401

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theGuard! ServiceDesk

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