User Directory
The user directory supports a number of routine HR-related processes and is the root of all personnel related data. Individual tasks can be defined as part of a workflow for the maintenance of the data, directly integrating employees into processes such as maintaining personal details themselves. The ADS interface for replicating employee data ensures information consistency across the organization.
Knowledge Base
Support professionals can resolve problems more quickly if they have access to the knowledge and experience of others. theGuard! ServiceCenter provides a central knowledge base for recording solutions to problems. This ensures all support professionals have access to the expertise of others, and knowledge is not lost. A defined workflow ensures administrator approval before new or changed database content is published. 
Communication
The CommCenter, short for communications center, enables system administrators to be notified via a number of common communications channels, such as cell phones, pagers, e-mail, and Windows system services. CommCenter is based on a platform-independent protocol, and is therefore suitable for heterogeneous networks.
Reporting
The reporting console enables administrators to define and edit all standard and SLA reports – e.g. for monitoring, inventory management, or for Service Desk functionality. The solution is extremely flexible, enabling the creation of detailed reports for groups of companies, cost centers, and departments to be created using the appropriate document format/layout. The quality and quantity of IT services delivered can be accurately documented for internal and external customers.
Especially in complex systems landscapes, the multi-level 1:n concept brings significant time savings when configuring the content of reports. This enables company-specific settings to be applied to multiple reports.
Ad hoc reports are also available, providing insight into the current status of an IT system. These can be used to rapidly pinpoint performance problems, for example. Ad hoc reporting also enables all service request data to be exported in Excel format for further processing in external applications.