The IT Service Management Suite follows a modular design comprising the following components and modules:

IT Service Management (theGuard! ServiceCenter)

• Asset/inventory management
• Configuration management
• Business process management
• Reporting BaseKit and the specific reporting packages

Service & Support Management (theGuard! ServiceDesk)

• Incident management
• Problem & change management
• SAP integration

System & Network Management (theGuard! NetworkManager)

• Element management
• Device configuration management (provisioning)
• Topology and VLAN management
• Visual Assisted Analysis (VAA)
• Accounting (Netflow)

 
The interplay of components and modules is visualized in the following overview of the system architecture:

All components integrate into a common user interface and are connected via the central Configuration Management Database (CMDB). The main components as well as individual modules can be used as stand-alones or as integrated solutions. A uniform user concept is available for all components and modules. The individual functions can be accessed by the user according to his or her role and authorization.

• Uniform and comprehensive one-stop solutions!
• ITIL-compliant process support
• IT asset management and inventories
• Configuration management based on an automated central CMDB with normalized data
• Business monitoring with centralized status management
• Intelligent event correlation
• Integrated service level management
• Monitoring and controlling of all network and system components
• Discovery and topology of the entire network in its physical, logical and VLAN structure
• Monitoring and analysis of status and performance data
• Availability and performance on the network and system service level
• Multi-user and multi-site capability, visualization and monitoring of cascaded networks
• Document management, knowledge database
• Escalation via email, text messaging or GSM modem

• Multi-language support (pre-configured for German, English, Italian and Spanish)
• Comprehensive reporting
• Web-based
• Rapid implementation, fast ROI