This transforms SAP Solution Manager into a unified platform for managing your entire IT architecture – from business applications and processes all the way down to complex and heterogeneous infrastructure and network environments. The integrated the CMDB provides a seamless and transparent view of the infrastructure of SAP and non-SAP environments. The solution delivers and correlates comprehensive system and device information to support incident and change management processes as well as the monitoring and alerting infrastructure. By automatically discovering all active components and normalizing the data involved, it serves as the foundation for end-to-end IT service management in SAP Solution Manager.
Practical examples / application scenarios
- Service impact management and faster resolution of incidents through automatic root cause analysis
When problems occur, IT workers are able to identify right away which users, applications, and processes are impacted even when multiple applications and networks are involved.
- Automatic discovery of SAP and non-SAP infrastructure components
Less time is spent on having to manually discover and manage IT assets.
- Integration of multiple management tools in a single interface
Thanks to its open interfaces, organizations can also choose to integrate data from other management systems.
Find out more about other application scenarios of SAP Solution Manager.