Modern IT infrastructure management helps companies boost the efficiency of their IT operations, reduce costs, and accelerate the resolution of incidents that impact the continuity of business.
Time that used to be wasted on the tedious task of capturing IT assets can be focused on more mission-critical activities. Companies know exactly what kind of software and hardware they need to purchase, which in turn takes a lot of pressure off their IT budgets.
Better visibility and cost control
By managing all of your IT assets in a central database you gain full visibility into what hardware and software you actually have, who is using it, and how the individual objects are connected with one another.
You will always know everything there is to know about your IT assets. You won't have to worry about excess capacities and will be able to better plan your investments.
Happier customers and lower costs
Knowing which IT assets are interrelated speeds up the root cause analysis, which significantly reduces the time needed to resolve incidents. This in turn has a positive effect on the satisfaction of your internal and external customers.
Another benefit is a reduction in downtime, helping you ensure the continuity of your business processes, and reducing the loss of sales and production to a minimum.
Commercial operation of IT software and hardware
It is the combination of commercial and technological data on all IT assets that allows IT departments to effectively plan future investments.
The commercial lifecycle ranges from order placement and delivery to installation and user invoicing. This process requires the integration of a central database that contains the actual inventory and the technical lifecycle to become secure and comprehensive.
The IT operation is aligned with standards such as ITIL V3. The automated correlation of IT assets with incidents and commercial data complies with the requirements of internal auditors.