IT service management encompasses all processes of an IT organization that support a company's business objectives. It provides the methods and procedures needed to optimize relevant IT processes. The IT Infrastructure Library (ITIL) is the relevant de facto standard.

It provides the foundation for systematically monitoring and documenting IT processes. This allows companies to get a clear view of their IT systems, even in heterogeneous environments that have grown over time, and to use targeted reporting to document the value that IT adds to a business process. It is also the basis for the systematic improvement and optimization of the processes.

Modern IT Service Management determines and monitors the essential processes of IT organizational units in order to achieve sustainable benefits. This includes IT management from an IT infrastructure perspective, that is, the monitoring of system and network components (system and network management) using the products of the theGuard! family. However, the user's perspective must not be neglected as a significant measure for a business process (E2E monitoring).

This is where business process management comes in. It establishes the connection between the monitoring data of the IT infrastructure and, for example, commercial ERP data. The correlated results are visualized as business processes and permanently monitored for availability. IT service management with theGuard! products is the best way to accurately assess business performance. Problems can be identified, tracked, and eliminated on the basis of these ITIL-compliant service management processes.

IT infrastructures are growing increasingly complex, resulting in increased administrative overhead required to manage all components within the context of IT service management. Asset, inventory and configuration management helps your IT organization efficiently stay in control of its hardware and software by detecting all of your hardware and software components and adding them to the inventory. When combined with configuration management, asset and inventory data form the basis for defining an ITIL-compliant CMDB that centrally manages all objects in combination with the asset and inventory data.

Consistent reporting regarding the compliance with service levels on the basis of business processes is an effective assessment tool that helps IT organizations align their products and services with the line of business (LoB) objectives.