SAP Solution Manager helps you make the most of SAP’s support services. It is a centralised platform that provides the tools and integrated content needed to implement, support, operate, and monitor your SAP solutions.
The platform manages your SAP Landscape and facilitates the technical support of your systems. SAP Solution Manager provides support for all phases of application lifecycle’s such as;
- Implementation of SAP Solutions
- Upgrade of SAP Solutions
- Change Request Management
- Solution Monitoring
- Systems monitoring
- Business process monitoring
- Central system administration
- Solution reporting
- Service Level reporting
- Early Watch Alerts e.g. automated systems checks and alerts can highlight potential issues early and monitor trends
- Service Desk e.g. Integration of 3rd party help desk
- Root Cause Analysis
Our experienced SAP Solution Manager consultants can demonstrate to you how to best use the system - and given the broad range of functionality, we work closely with you to establish what Solution Manager functionality is appropriate for your business requirements. We will then configure and implement the system to meet your needs.
As one of the most trusted SAP partners in this field, REALTECH advise SAP's Active Global Support organisation on a number of issues and projects. These include the practical use of SAP Solution Manager components and the independent analysis of individual customer needs to identify potential applications.
The new release of SAP Solution Manager is now available to help customers better manage their IT landscapes. Solution Manager 7.1 provides even better support for both SAP and non-SAP applications than ever before.