To achieve their strategic business goals, companies require an effective IT organization. However, this entails measuring, documenting, and analyzing all service processes - and that's no easy task.

The answer to this challenge is theGuard! ServiceCenter
A software solution providing end-to-end support for two key areas of your IT organization:
 

• Service & Support
• Optimization & Monitoring
• Operations

theGuard! ServiceCenter presents and analyzes all values in context - and that means significantly improved visibility throughout your IT organization.

• Comprehensive service desk functionality
• IT component management and inventorization
• Pre-configured, flexible solution workflows
• Business monitoring with central status management
• Intelligent event correlation
• Integrated service level management and analysis
• Document management
• Discussion Forum
• Built-in knowledge database
• Escalation via e-mail, text messaging or GSM modem
• Support for multiple languages (preconfigured in German, English, Italian, and Spanish)
• Comprehensive reporting and analysis tools
• Easy-to-use on-screen forms, including templates and form editor
• Browser based, no need for dedicated GUI
• Rapid implementation