Design Change: With Efficient Change Management

High availability

Create the best conditions for a smooth change process through structured planning.

Increased quality

Ensure consistently high service quality with standard processes.

All in one

Integrate Change Management conveniently and precisely into your Incident Management, Problem Management, Configuration Management and Service Catalog Management.

Smart automation

Let our graphical process and workflow editor support you, e.g. by creating Quick Tickets.

REALTECH Change Management

Conduct change processes proactively

Discover the proper solution for implementing infrastructure adjustments in a controlled, efficient and low-risk manner: REALTECH Change Management.

With our comprehensive Change Management tool, we offer you a well thought-out method for making adjustments to your services quickly and efficiently, without disrupting the operation of productive applications. Through foresighted planning and rapid processing of changes in your infrastructure, you achieve high-quality results and guarantee an increased level of operational reliability and up to date services. Thus, you create the best conditions to meet the requirements of your services in times of constant change.

toolbox agiles service management itsm
Integrated impact analysis

You can easily link affected configuration items to your change process and assign them to your service thanks to the distinct service orientation. You can also analyze the effects of a change using the integrated graphical representation of the relations. The link to smaRT Compass enables you to automatically determine the effects and to obtain an overview of services with many open changes as well as the availability of those services.

Simple implementation

The entire change process can be easily adapted to your requirements and linked to ITIL processes. Once the roles and users have been configured, the process is immediately available to you. Notifications and approvals by various roles such as the Change Advisory Board or the Change Manager are also directly integrated. The approval process can also be flexibly adapted to your requirements.

Diverse process-types

In addition to the typical Standard Change, which can be quickly adapted to your needs, you receive the efficient Emergency Change Process with a short approval process according to the principle of dual control as standard. You also have the option of configuring other types of change processes at any time.

Integrated Workflow-Editor

With our intelligent tool you can adapt processes to your requirements in no time. In addition, approvals, tasks and tickets can be started automatically.

Simple roles and approvals

With a few simple steps, you can configure your Change Advisory Board members, adapt approval processes and initiate the automatic role-specific sending of approvals. Approvals can also be used in the areas of acceptance and testing as well as for licensing or requirements.

FREE DEMO

Request a free demo and one of our experts will get in touch with you.

Webinar: Mit Servicekatalogen zum smarten IT Service Management

This webinar is only available in German language.

Webinar: SAP ITSM und REALTECH-CMDB: So geht IT-Transparenz!

This webinar is only available in German language.

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