Information at the touch of a button
Reliable information basis in Incident Management or in other ITSM processes of SAP Solution Manager with full access to all required information (including non-SAP)
Efficient Service Desk
Fast troubleshooting and reliable ensuring of business critical processes through deep dive into the REALTECH CMDB (including graphical relationship overviews)
Ready to start
Short-term implementation without unnecessary load of internal resources, which makes the added value of the CMDB evident in a short time
Best practice
Available as a flexible cloud solution or on-premises. Made in Germany with on-site consulting. Expertise in IT Service Management with distinct SAP know-how
A strong TEAM
REALTECH CMDB and SAP Solution Manager
By integrating REALTECH’s CMDB into SAP Solution Manager, IT support staff have all the information they need to analyze tickets at a glance. This is because a great deal of additional information is often required to process tickets correctly, and SAP Solution Manager alone cannot provide this information.
Information about the entire infrastructure (SAP and non-SAP) is linked and made easily accessible to the IT supporter. With the help of meaningful graphical relationship overviews, the supporter can view related information at the push of a button – deep diving made easy.
This can be information in the area of the SAP landscape as well as systems outside the SAP landscape. In addition to the pure IT infrastructure (servers, PCs/notebooks, printers, virtualization, network devices, smartphones, tablets, and so on), this can also include components that are now the focus of IT support or enterprise support in the context of digitization. In the retail trade, for example, cash registers, scales, cooling equipment, in industry actuators/sensors, robots or machines play a role here.
EFFICIENT PROCESSES IN SAP SOLUTION MANAGER
Discover the benefits of a holistic CMDB
The integration of a powerful and comprehensive CMDB in SAP Solution Manager (SolMan) solves the problem of missing information when processing tickets in IT support.
Furthermore, the CMDB allows SolMan to be used as a comprehensive ITSM tool for the entire IT: The integration gives users a transparent database that comprehensively maps both the non-SAP systems in the SAP landscape and the rest of the IT. The transfer of information is guaranteed via an interface from REALTECH’s CMDB to SolMan.
SINGLE-POINT-OF-TRUTH FOR YOUR SAP AND NON-SAP SERVICES – in just one week
Within the framework of a pilot, you have the opportunity to achieve initial results in a very short time – one week – in the introduction of a holistic data basis including the added value of SAP integration.
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REALTECH’s solutions help you create the best possible conditions for highly efficient service operations. Discover the smart way to significantly increase your service quality while reducing both effort and costs.