Integration of REALTECH CMDB and SAP Solution Manager

The best database for ITSM processes in SAP

Information at the touch of a button

Reliable information basis in Incident Management or in other ITSM processes of SAP Solution Manager with full access to all required information (including non-SAP)

Efficient Service Desk

Fast troubleshooting and reliable ensuring of business critical processes through deep dive into the REALTECH CMDB (including graphical relationship overviews)

Ready to start

Short-term implementation without unnecessary load of internal resources, which makes the added value of the CMDB evident in a short time

Best practice

Available as a flexible cloud solution or on-premises. Made in Germany with on-site consulting. Expertise in IT Service Management with distinct SAP know-how

A strong TEAM

REALTECH CMDB and SAP Solution Manager

By integrating REALTECH’s CMDB into SAP Solution Manager, IT support staff have all the information they need to analyze tickets at a glance. This is because a great deal of additional information is often required to process tickets correctly, and SAP Solution Manager alone cannot provide this information.

Information about the entire infrastructure (SAP and non-SAP) is linked and made easily accessible to the IT supporter. With the help of meaningful graphical relationship overviews, the supporter can view related information at the push of a button – deep diving made easy.

This can be information in the area of the SAP landscape as well as systems outside the SAP landscape. In addition to the pure IT infrastructure (servers, PCs/notebooks, printers, virtualization, network devices, smartphones, tablets, and so on), this can also include components that are now the focus of IT support or enterprise support in the context of digitization. In the retail trade, for example, cash registers, scales, cooling equipment, in industry actuators/sensors, robots or machines play a role here.

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EFFICIENT PROCESSES IN SAP SOLUTION MANAGER

Discover the benefits of a holistic CMDB

The integration of a powerful and comprehensive CMDB in SAP Solution Manager (SolMan) solves the problem of missing information when processing tickets in IT support.

Furthermore, the CMDB allows SolMan to be used as a comprehensive ITSM tool for the entire IT: The integration gives users a transparent database that comprehensively maps both the non-SAP systems in the SAP landscape and the rest of the IT. The transfer of information is guaranteed via an interface from REALTECH’s CMDB to SolMan.

Reliable information base

Holistic information in Incident Management and for further ITSM processes, for example to conduct impact analyses. “How many employees use one server?”, “How many Surface devices are in use?”: You will find answers to these and many other questions immediately.

More efficiency in IT support

The workload for support staff is reduced significantly (by up to 30% for 1st level calls). All required information is available via the SAP Solution Manager user interface. Graphical relationship overviews show related information.

Accelerated processes

Any incidents that occur are solved as quickly as possible, business-critical processes are ensured and end-user problems are solved more quickly and precisely. Simple and valid integration, management and analysis of configuration data from different data sources (e.g. via baselining).

Start quickly, profit directly

Short term, fast implementation without the loading of internal resources (< 30 days). Significantly improved quality of IT service management with SAP Solution Manager in a short time.

SINGLE-POINT-OF-TRUTH FOR YOUR SAP AND NON-SAP SERVICES – in just one week

Within the framework of a pilot, you have the opportunity to achieve initial results in a very short time – one week – in the introduction of a holistic data basis including the added value of SAP integration.

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REALTECH’s solutions help you create the best possible conditions for highly efficient service operations. Discover the smart way to significantly increase your service quality while reducing both effort and costs.

IT Service Management

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