Discover Ria - Your Analyst for Key Figures

With the smaRT Assistant Ria you act proactively so that your services are continuously improved.

Ria - REALTECH's Intelligent Assistant - takes on the role of a key figure analyst with notification function like a virtual assistant. Ria was developed specifically for service management and is an innovation by REALTECH AG. It is based on artificial intelligence and checks service indicators. In case of unsatisfactory events, Ria will provide appropriate information.

Our Solution

Ensuring a service that is always available requires proactive action. Continuous improvement of services requires analysis and monitoring. This is a challenge for increasingly complex, heterogeneous and dynamic IT landscapes. A vast number of key figures are available, but which are acutely important?

Ria determines key figures with current priorities. It provides proactive information about service indicators that are important to you today. For example, information about the status of a service can already be provided quickly today. By integrating Ria with the smaRT Compass, questions about the status of a service can be answered directly in Ria's chat window.
With the smaRT Assistant you save working time, concentrate on the essentials and optimize your service costs.

Your advantages

You save working time

Would you like to be informed automatically if a key figure changes disproportionately instead of continuously analyzing it?
Would you like to read a 100-page report or be directly referred to the key performance indicator?

Prevent downtime and expense

Would you like to be notified when faults take over to a service?
Would you like to know which services generate more effort than others? 

You save hardware and software

Would you like to know if you have too much hardware in relation to your number of employees?

You can integrate your own key figures

Would you like to integrate your own key figures from external systems? You can ensure this without any problems.


the most important functions

  • Existing key figures are checked for anomalies.

  • Artificial intelligence checks whether a key figure behaves as always or whether there are extreme fluctuations.

  • The smaRT Assistant informs you about outliers.

  • The intelligent role assignment points out key figures in your area.

  • When you receive a notification, you can specify whether anomalies in this key figure are to be reported again in the near future.

  • The smaRT Assistant links you to the data in the smaRT Compass.



Your contact for
Agile Service Management


Senior Account Manager
Phone: +49 6227-837-0

Contact us now!