Get your services now on track for the future

With our smaRT Compass you gain more knowledge about your service processes and learn how to control them highly efficient.

REALTECH smaRT Compass is an intelligent tool for IT Service Management that enables you to make the right decisions and pursue a successful course. Both IT and business services can be centrally designed, operated and monitored. The use of REALTECH smaRT Compass in the operation of services generates direct recommendations for design and optimization.


Our Solutions

 

 

 

 

 

 

 

 

 

 

A holistic view of technology

All technical correlations are automatically recognized. The autodiscovery technology automatically detects:

  •     All components  
  •     All relations between components
  •     The "health status" of all components

Thus, dependencies of technical components that support a process or service and their status become "visible".

All data is stored and maintained in the CMDB in a standardized way independent of the manufacturer of the components.

Correlation rules can then be used to define technical services whose key figures are automatically monitored. The status of the technical service is calculated from the status of the key figures.


 

 

 

 


Technical and business services in one overview

The platform approach allows the consolidation of technical and business services on a common platform.

In REALTECH Service Portfolio & Catalog Management, services can be easily designed on the basis of a CMDB. Technical services generated with the Smart Link technology can be directly integrated into existing services and influence their status according to the definition.

Key figures from other data sources can also be linked to the existing services via an interface.

 

 

 

 

 

 

 


All key figures at a glance at all times
Be informed at all times - control and security


Service Status Control allows the status of individual services to be viewed at any time and from any location in the Service Dashboard.

So-called Service Widgets can be configured as required and display the SLA status and key figures from different areas.

If required, the cause of a status change of the service can be easily determined via "root cause analysis".
The service widgets can simultaneously serve as a technical view for administrators and service providers as well as a business view for the user or management.
Customized dashboards bundle services.

 

 

 

 

 

 

 

 


Service Management of the Future - Be a Pioneer of Digital Transformation

The intelligent service management is based on modern predictive analyses and AI systems.

The state of key figures can be projected into the future based on the given data and statements can be made about the efficiency of individual services.
Key figures can be optimized using AI methods. The user behavior indicates the acceptance and thus the efficiency of the services. This can be used for service optimization.
The smaRT Compass always points towards optimal service operation and thus helps the service operator to take the desired directions.

 


Your advantages at a glance

More safety

Monitor key figures of relevant services "live" and ensure trouble-free operation of business processes.

Lower costs

Combine all services in one highly efficient platform and automate manual tasks easily.

High acceptance

Make users more productive with modern interfaces, clear key figures and transparent service connections.

Innovative pioneer

Be a pioneer with and in your company and gain market advantages through the use of artificial intelligence.


Contact

 

Your contact for
Agile Service Management

CHRISTIAN MONDRY

Senior Account Manager
Phone: +49 6227-837-0

Contact us now!