The virtual assistant for your support can independently answer questions from employees and customers. Typical first-level support requirements can be solved particularly well by Ria: with very short response time, 24x7 availability and low error rate. Simple and recurring tasks are taken over by Ria. Service orders and tickets are automated via Ria.
Ria by REALTECH performs tasks such as creating, updating or closing tickets. Ria receives service requests and answers questions based on the knowledge bases and internet resources it has access to. Your chatbot Ria answers according to its character mode (e.g. Business or Social).
Ria independently informs about status updates of personal tickets. The chatbot lists all personal tickets on demand. Ria's actions can be monitored and taken over by a real person at any time.
Ria can recognize images and texts in the image and can be integrated into third-party systems via interfaces. The tool can be flexibly integrated into various helpdesk or ticket systems. Ria can also be specially trained to meet your needs. This means that recurring questions can be answered directly.