“Our IT landscape has grown rapidly over recent years. As a result, the number and complexity of SAP transports has also increased,“ says Jürgen Wagner, SAP Administrator at MAN. “We used to employ TMS — SAP‘s standard tool for managing transports. However, it still required a lot of manual work. Every transport had to be managed by our SAP administration team, putting a strain on our resources. At peak periods, we had one specialist working full-time on this task alone.“
MAN decided to look for a software solution that could do the task automatically and reliably. “An SAP professional put us in touch with REALTECH developers at a trade show. We then visited REALTECH and took a closer look at TransportManager. We opted for it because it covered all our functional requirements. REALTECH‘s engineers were also willing to gear it to our needs, with enhancements being included in future releases,“ adds Wagner. The deployment of TransportManager was also highly cost-effective. “Thanks to the excellent documentation, we were able to install TransportManager ourselves, without any thirdparty involvement.“
MAN Nutzfahrzeuge has been managing all SAP change requests from developers and users with REALTECH‘s solution since early 2002. TransportManager automatically distributes changes for the development, test and production environments for five SAP systems and 65 SAP clients. TransportManager will also be rolled out to a further three SAP systems in the near future. The SAP administrators only have to intervene during special or problematic transports.
“The REALTECH solution has alleviated us of a routine task, helping to minimize the phone and e-mail inquiries we have to deal with. We can now easily manage all transports within normal office hours, and have more time to concentrate on core tasks,“ adds Jürgen Wagner. TransportManager also enjoys high end-user acceptance. “Our staff appreciates that their change requests will be dealt with more efficiently and won‘t drain our in-house resources.“
The REALTECH solution provides greater protection against unscheduled system downtime. “TransportManager employs an automated authorization system to get the appropriate approval before distributing change requests. The system also checks all pending transports for critical objects. This eliminates changes that are not compatible with the current release. And thanks to our excellent relationship with REALTECH‘s developers, and our own expertise, we‘ve been able to resolve the few issues that have occurred — in fact we have not yet had to place a single call to REALTECH support. That says pretty much everything about the reliability of TransportManager,“ sums up a satisfied Wagner.