Discover REALTECH’s Intelligent Incident Management

Intuitive handling

The easy-to-use 24/7 service interface enables you to report failures or solve them yourself thanks to the integrated knowledge base.

Efficient Service Desk

The system runs standard tasks completely automatically. This can significantly increase the efficiency of your IT.

Transparency and control

Track KPIs, verify compliance with contractual SLAs, and easily integrate third-party solutions into your system.

On-Premises or from the Cloud

Available both as an on-premises or as a cloud application.

REALTECH Incident Management

Don’t give disruptions and failures a chance

Easily fix service interruptions and automate standard service desk tasks: REALTECH’s Incident Management is a highly flexible ticket system with an integrated CMDB and self-service portal for users.

The user-friendly implementation of the enterprise-wide service desk minimizes disruptions to business operations and ensures maximum availability of your services. This allows your employees to concentrate on strategic tasks and significantly increases the efficiency of your IT.

Further, the appealing responsive design interface is fully usable on smartphones or other end devices.

Incident Management is a component of REALTECH Service Management.

REALTECH Service Management


REALTECH Service Management is available with or without SAP integration.

On-Premises or from the Cloud

Adapted to your needs, the intelligent Central Service Desk is available both as an on-premises or as a cloud application. It provides you with a convenient and swift launch within a few hours and supports user import with an integrated LDAP interface.

Smart Knowledge Base

The portal clearly displays all open tickets and current IT news and gives you an overview of all suggested solutions for standard problems. The knowledge base integrated in the self-service portal offers users the possibility to evaluate knowledge articles. It also contains functionalities of the service catalogue, in which users can report failures to their services or trigger orders.

Well designed service desk functions

Intelligent fault management adapted to your needs: The simple autocategorization and intelligent process automation through the graphical process and workflow editor provide you with high-quality results, while the service level indicators are adapted to your needs. You will be kept up to date on the current status of the escalation by email.

Various functions for supporters

As a supporter you search and filter tickets in a clear view and receive helpful notifications about new tasks and tickets. Affected configuration items can be linked automatically as well as manually and are displayed graphically.

Holistic reporting

The wide range of reporting functions allows you to create standard reports from the system, use them to verify service improvement, and export them as PDF or Excel. All incidents are clearly displayed and are broken down by service or category. External reporting can also be easily integrated thanks to the numerous additional interfaces.

Artificial Intelligence

REALTECH’s Intelligent Assistant Ria allows tickets to be processed and answered conveniently. This provides additional efficiency and higher cost savings.


Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
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Webinar: Künstliche Intelligenz im IT Service Management

This webinar is only available in German language.


Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
Mehr erfahren

Video laden

Webinar: Wie Sie Ihre IT Services intelligent automatisieren

This webinar is only available in German language.