IT Service Management

Design IT Services and run them efficiently

Flexible operating options

Ensure reliability through a cloud application based in Germany or classic on-premises installation

Added business value through IT

Control your investment plans, ensure your service quality and evaluate your success

Efficient service processes

Provide flexibly adaptable IT and business services for all departments

Central Service Desk

Go live within hours and benefit from the integrated self-service desk in an easy-to-use portal

IT Service Management

Process automation at the touch of a button

Business processes are crucial when it comes to the success of your company: The increasing dependencies between business processes and IT make the constant availability of a powerful IT infrastructure indispensable. Only if this infrastructure is continuously recorded, analyzed, adapted, documented and systematically improved, can you achieve your company-wide business goals.

Therefore, one should strictly adapt your IT services to the existing and changing business requirements of the individual departments in order to reduce the probability of failure of critical business processes to a minimum.

With REALTECH IT Service Management, you can quickly achieve automation that is tailored to your business processes.

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Our solutions

IT and Enterprise Services pave the way for your company’s digitalization. An essential requirement is a service catalogue that combines all services and provides both administrators and users with an overview of all services and costs. This creates an ideal basis for the further expansion and automation of services as well as for efficient communication between IT and other departments.

Our smart solution for incident management enables your support through integrated process automation, service level indicators tailored to your needs, escalation and notification by e-mail and simple autocategorization. With the smaRT Support add-on, tickets can be processed and solved by REALTECH’s Intelligent Assistant Ria. Incident Management is integrated into the Configuration Management, Problem Management, Change Management and Service Catalog Management processes.

The management and control of asset and configuration items under legal, security and financial aspects is also becoming increasingly important. The use of Service Asset and Configuration Management (SACM) enables you to maintain control over all elements and assets. All other service management processes are provided with up-to-date and secure information about the status of the service assets and IT infrastructure via these processes.

You can also benefit from our new solutions in the field of Artificial Intelligence. Experience IT Service Management on a new level.


Use our free demo and discover your individual advantages during a personal product presentation.

Webinar: Mit Servicekatalogen zum smarten IT Service Management

This webinar is only available in German language.

Webinar: Künstliche Intelligenz im IT Service Management

This webinar is only available in German language.

Create your AI prototype in just one day

Do you want to experience the advantages of artificial intelligence in service management for yourself? In our hands-on AI workshop, we will explore the potential of artificial intelligence for your service management. Our experts will then work with you on site to develop a working prototype of your AI.