Cooperation between the IT department and SAP Basis is rarely easy. It is almost as if they speak different languages. By technically integrating your IT Service Management (ITSM) and SAP processes, you close the gap between the two worlds and promote cross-departmental collaboration.
By bringing SAP and ITSM together, you can minimize manual coordination, automate complex processes and avoid media discontinuities. The results are streamlined workflows, faster response times, optimized service delivery and overall higher customer satisfaction.
REALTECH Service Management
The Service Management Platform for SAP
Discover REALTECH Service Management, the service management platform for SAP customers. Thanks to its extensive monitoring and discovery capabilities, you have your entire IT and SAP infrastructure in view at the touch of a button. Additional SAP-specific features enable you to provide excellent support for your SAP users.
Integration of SAP operations and ITSM processes
Incident Management for SAP
Change Management for SAP
Configuration Management for SAP
ITSM for SAP – rapid implementation, intuitive usability
Innovations in SAP operations are usually accompanied by costly and consulting-intensive implementation projects, not so with REALTECH. Our software can be implemented quickly, is intuitive to use and can be easily integrated into existing infrastructures. Costly consulting projects are no longer necessary.
Uniting ITSM and SAP – with REALTECH!
IT department and SAP Basis – in most companies, these two units are separated in terms of personnel and technology. However, both work towards the same goal: Growing business success and the ongoing optimization of digital services. So why separating them?
We are convinced: That’s not the way to go! With products for ITSM-SAP-Integration REALTECH provides intuitive and easy to implement software for seamless integration of ITSM processes and SAP operations. Unite ITSM with SAP, boost your services and increase time and cost efficiency.