REALTECH Service Management

Prices and subscription models

 Our Software-as-a-Service Bundles

Basic
19 €per agent/month (limited to 5 agents)
  • Incident Management
  • Problem Management
  • Self Service Portal
  • Service Shop
  • Request Fulfilment
  • Service Catalogue Management
  • Knowledge Base & FAQ
  • Chatbot
  • Single Sign-On
Enterprise
79 €per agent/month
  • All Professional Features plus:
  • Service Asset & Configuration Management
  • Process Automation
    (Event- and/or AI-driven)
  • CMDB: AutoDiscovery
    (Automated IT asset collection)
    500 CIs inclusive
  • Active Directory integration
  • REST API

Experience REALTECH Service Management with and without SAP integration. Tell us your individual needs!

Our SAP®-Modules for REALTECH Service Management

With our innovative add-on modules for REALTECH Service Management, you bridge the gap between ITSM and SAP.
Simplify support for SAP end users, implement end-to-end change processes, and establish a central single point of truth for your entire IT and SAP landscape.

Incident Management
for SAP
625 €per first 500 SAP users/month
  • Enhance and simplify incident handling for your SAP environment.
  • learn more
  • Available for Basic, Professional and Enterprise customers
Change Management
for SAP
195 €per SID/month
  • Control your SAP Change and Transport Management directly in your ITSM tool.
  • learn more
  • Available for Professional and Enterprise customers
Configuration Management
for SAP
125 €per SID/month
  • Capture assets from SAP and other systems via autodiscovery and store them in a central Configuration Management Database.
  • learn more
  • Available for Enterprise customers
Optional extensions
Configuration Items
265 €per additional 500 CIs/month
  • Store any hardware or software assets in your CMDB.
  • Available for Professional and Enterprise customers
Monitoring Subscription
250 €per additional 1,000 end devices (or services)/month
  • Technology and service monitoring incl. root cause analysis
  • Available for Professional and Enterprise customers

Questions and individual requirements

Would you like specific information about the implementation of REALTECH Service Management as Software-as-a-Service in your company or do you have individual requirements that you would like to discuss with us? Use our contact form or arrange a callback from our product experts.

Paul-Ehrlich-Strasse 1, 69181 Leimen
+49 6227-837-0
+49 6227-837-837
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