Our Software-as-a-Service Bundles
Basic
19 €per agent/month (limited to 5 agents)
- Incident Management
- Problem Management
- Self Service Portal
- Service Shop
- Request Fulfilment
- Service Catalogue Management
- Knowledge Base & FAQ
- Chatbot
- Single Sign-On
Professional
49 €per agent/month
- All Basic Features plus:
- Change Management
- Change Calendar
- Reporting
- Ticket Automation
- Graphical Workflow Editor(No-Code-Design)
- MS Teams integration for Chatbot
- CMDB
Enterprise
79 €per agent/month
- All Professional Features plus:
- Service Asset & Configuration Management
- Process Automation(Event- and/or AI-driven)
- CMDB: AutoDiscovery(Automated IT asset collection) 500 CIs inclusive
- Active Directory integration
- REST API
Optional extensions
Configuration Items
265 €per additional 500 CIs/month
- Store any hardware or software assets in your CMDB.
- Available for Professional and Enterprise customers
Monitoring Subscription
250 €per additional 1,000 end devices (or services)/month
- Technology and service monitoring incl. root cause analysis
- Available for Professional and Enterprise customers
Questions and individual requirements
Would you like specific information about the implementation of REALTECH Service Management as Software-as-a-Service in your company or do you have individual requirements that you would like to discuss with us? Use our contact form or arrange a callback from our product experts.