REALTECH Product Portfolio
Efficient software for optimized business processes
REALTECH’s portfolio includes innovative software products and services that support the IT in achieving a company-wide digitization. At the core of our portfolio is an intuitive service platform that can be implemented quickly and that serves all your ITSM needs. Through consistent automation and the targeted use of artificial intelligence, we enable high-quality service management for your company.
The strength of our product portfolio lies in process integration with SAP. More than 25 years of experience in software development for IT service management and SAP operation speak for this.
Especially for the needs of hospitality, we offer an industry-specific platform for the automation and further development of services.
REALTECH Service Management
With REALTECH Service Management you can offer your customers and users optimal service provision as well as fast and uncomplicated support.
The optional SAP modules make REALTECH Service Management particularly interesting for SAP customers.
REALTECH Service Management Platform
- With the REALTECH platform, you can keep track of your entire IT infrastructure thanks to comprehensive discovery and monitoring functions.
- REALTECH’s innovative Portfolio and Catalogue Management allows you to design your services in an ideal way throughout their entire life cycle.
- Integrated Incident Management is a highly flexible ticket system with a connected CMDB, knowledge base, and self-service portal.
- A holistic change management as well as asset and configuration management are part of the platform.
REALTECH Service Management Platform + SAP Modules
The SAP modules for REALTECH Service Management enable you to combine SAP operations with ITSM processes:
- Incident Management for SAP: Users can create tickets directly from the SAP GUI. Each incident is automatically linked with runtime information that is immediately available to the support staff.
learn more > - Change Management for SAP: Control and document SAP change processes directly via REALTECH Service Management. You also benefit from automated workflows and integrated quality checks in SAP Transport Management.
learn more > - Configuration Management for SAP: Benefit from extensive monitoring and discovery functions that allow you to keep track of your entire IT and SAP infrastructure at the touch of a button.
learn more >
REALTECH MS Teams Service Desk Integration // BETA
- With our MS Teams integration for your service desk, you offer employees a simple alternative to the classic service portal.
In the event of disruptions, your end users no longer have to take an intermediate step. - Users can make requests directly with the chat function in MS Teams – additional logins and confusing forms are no longer necessary.
learn more >
theGuard!
Are you looking for solutions from theGuard! product suite? Then you have come to the right place.
theGuard!
- theGuard! is the name of a product suite that includes many software solutions. However, some of the solutions are now marketed independently.
- You can still find the innovations and technologies of the product suite in our current portfolio – but under new names.
RT Business Service Management (theGuard!)
- REALTECH’s Business Service Management (known as theGuard!) provides you with a wide range of functionalities for cross-departmental professional analysis of IT services.
- Regardless of whether your systems are virtualized or whether you maintain a hybrid cloud structure, you receive uniform monitoring of all central hardware and software components and can flexibly integrate them into your process structure.
- Individual adjustments are possible. To date, over 350 Product Specific Modules (PSM) are available for various products and manufacturers. These modules are constantly being kept up to date, supplemented and expanded for specific projects.
Customer projects
More than 500 customers from various industries place their trust in REALTECH.
