Best-in-Class Managed Services
Service and solution provider for hospitality can better monitor their services for less on-site interventions
Service Assurance and Service Quality
Automated infrastructure-related services ensure high quality service delivery – without interruptions.
Easy Design of new Services
Service providers or hoteliers can set up their own services based on predefined service categories.
Simple to use and easy to manage
The intuitive user interface requires no technical knowledge and allows easy onboarding for new hotels.
REALTECH Hospitality Service Platform
Automate and enhance Hospitality Services
REALTECH enables providers of hospitality solutions and services to digitize, automate, manage and optimize all infrastructure-related services – even in demanding hospitality environments. In addition, we provide the technical foundation for easy design, implementation, and operation of new guest services based on a 360-degree guest view.
Basic IT Service Management
For improved hotel operation
- Monitoring and maintenance of all IP-based systems within the network infrastructure of the hospitality industry (Wi-Fi, network, switches, servers, applications and interfaces) including IOT component (preventive maintenance)
- Automation of infrastructure-related services (ticket generation, maintenance, service process, reduction of on-site interventions).
- Development and execution of new services (guest loyalty, new revenue channels, operational efficiency, marketing) based on the analysis of guest and operational data.
Business Service View
For your individual services
- REALTECH’s service platform offers all the functions needed to design, set up, and execute new services. Service providers or hoteliers can set up their own services based on predefined service categories.
- The included service catalog contains a predefined list of hospitality services (guest and infrastructure-related services). Our services offer added value for hotels and guests as well as for service providers who operate the technical infrastructure of hotels (basic services included as a Service Start Package).
- REALTECH can provide additional new services which require deeper technical integration or new interfaces.
The REALTECH platform facilitates and automates the service provider's day-to-day business, increases the quality of its services and reduces costs.
Service Shop for Hotels
The REALTECH platform serves as a marketplace for specific offers made by the service provider. For more choice and transparency.
The REALTECH platform serves as an innovation platform for "inventing" new forms of service and testing new business models.
Wanted: Hospitality Visionaries
Are you looking for new ways to improve your services? Are you interested in a creative exchange of ideas with like-minded people? For the next phase of development of our solution, we are looking for hospitality visionaries like you with whom we can exchange ideas and work together.
Incorporated AI technology for intelligent automation of processes
Reliable and proven
Simple operation of the SaaS application as well as support in German-speaking countries