Make way for your services: With Service Portfolio and Catalogue Management

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Increased efficiency

Ensure high process efficiency through the flexibly designable services in our modern Self Service portal.

High security and quality

Stay on the safe side by running the fail-safe SaaS-Application or classic on-premises installation.

Transparency and traceability

See how IT can add value, stay in control of your investment plans, and ensure the quality of your services.

On-Premises or from the Cloud

Available both as an on-premises and as a cloud application.

REALTECH Service Portfolio & Catalogue Management

Stage your services properly

The optimal platform to develop and bundle your services and offer them to your target group in a focused manner: This is REALTECH’s Service Portfolio & Catalog Management.

The innovative service management enables you to ideally design your services throughout their entire life cycle. You grant your users access to all available services via an intelligent web portal. Through efficient operation, which adapts to your individual business requirements, you increase the degree of acceptance among your users, make the value contribution of IT visible in a special way and extend your proven IT Service Management (ITSM) to an integrated Enterprise Service Management (ESM).

Service Portfolio & Catalogue Management is a component of REALTECH Service Management.

REALTECH Service Management

REALTECH Service Management is available with or without SAP integration.

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Comprehensive mapping of the service portfolio

Keep an eye on your services throughout their entire lifecycle: The system is tailored to your individual business requirements and clearly displays all the services that are currently being created, those that have been released for operation, and those that have already been completed and closed.

Efficient operation of service management

With our service catalogue you showcase the services your IT department offers including parameters and financial conditions. This enables you to illustrate the limits and degrees of freedom of your offering and to control user expectations in a target-oriented way. Last but not least, you lay the foundation for traceable billing and effective automation of your services. This enables you to quickly and easily meet all the requirements of your internal and external customers.

Communicate the added value of IT

Only if a service is perceived and evaluated as useful will it be used and shared by your target group. With services clearly categorized within the service catalogue, the indication of a real price and a transparent presentation of your offer, you put the intrinsic value of your offer in the right light. In this way, you impressively illustrate where in the value chain you make an essential contribution.

Conversion from ITSM to ESM

The service catalogue is not only suitable for your IT, but can also be filled and used by all departments according to their requirements in order to enable efficient working methods. This promotes the emergence of innovations and contributes to increasing the business capability of your company.