REALTECH aiLAB

Find, evaluate, and prioritize AI Use Cases in SAP

Many companies see the potential for AI in SAP, but don’t know where to start. At aiLAB, we help you identify AI use cases for SAP, evaluate them according to business value and feasibility, and develop actionable next steps.

AI in SAP: What’s the best starting point?

Artificial Intelligence has long been a strategic priority in many SAP organizations. However, a clear evaluation framework is often lacking in practice. The focus is not on whether AI is relevant, but rather on where it makes sense to apply it in a specific context.

A structured AI use case assessment provides clarity in this area. Rather than starting with technologies or general trends, we look at your processes, pain points, data landscape, and goals within the SAP ecosystem. This approach avoids loose ideas and instead focuses on prioritized AI use cases backed by a solid foundation for decision-making.

Examples of AI Use Cases in the SAP Environment

  • Service & Support: Automatic ticket categorization, intelligent solution suggestions, and knowledge assistance for support teams.
  • Documents & Communication: Processing of emails, attachments, forms, or free-text content, e.g., for classification, extraction, or pre-structuring.
  • Process Analysis & Prioritization: Identifying recurring bottlenecks, prioritizing tasks, and analyzing process patterns.
  • Data Quality & Master Data: Detect duplicates, complete data, and identify anomalies and inconsistencies.
  • Testing & Quality Assurance: Support with test case documentation, defect analysis, clustering of anomalies, and evaluation of feedback.
  • Knowledge Work in the SAP Context: Semantic Search Across Documentation, Guidelines, Project Experience, and Support Knowledge.

What’s holding back many AI initiatives around SAP?

In many companies, AI fails not because of the technology itself, but because of a lack of focus. There are initial ideas, isolated pilot projects, or strategic pressure, but no common framework for evaluation and prioritization.

Common issues:

  • Lots of ideas, but no prioritization: Numerous AI approaches arise, but without a clear assessment of their benefits, costs, and strategic relevance, there is no clear path to effective implementation.
  • Focus on technology rather than processes and business value: Technical feasibility is often the primary concern, while concrete use cases, process improvements, and measurable business benefits are given insufficient consideration.
  • Unclear data and system requirements: A lack of transparency regarding data quality, availability, interfaces, and technical conditions makes it difficult to realistically assess and realize the potential of AI.
  • Lack of alignment between departments, IT, and management: When goals, expectations, and responsibilities are not defined jointly, misunderstandings, delays, and unsustainable initiatives arise.
  • AI initiatives without a clear implementation or MVP roadmap: Without concrete next steps, a pilot strategy, or a realistic starting point, many projects remain at the idea stage and fail to deliver tangible value.

This is particularly critical in the SAP context. Here, business relevance, data availability, governance, the system landscape, and feasibility must all align.

Which AI use cases are truly relevant?

Nicht jeder KI-Anwendungsfall, der im SAP-Kontext interessant erscheint, ist auch sinnvoll. Relevant wird ein Use Case erst dann, wenn er ein konkretes Problem adressiert, zu den bestehenden Prozessen passt und sich realistisch umsetzen lässt. Deshalb bewerten wir SAP-nahe KI Use Cases anhand klarer Kriterien:

Business Value

  • How serious is the problem today?
  • How common is it?
  • How significant is the impact on time, quality, or cost?
  • How clear are the benefits for departments and management?

Feasibility

  • Is the necessary data available and usable?
  • Is the process clearly defined?
  • Can the use case be integrated into the organization?
  • Does it align with the system landscape, governance, and target architecture?

Connectivity

  • Can the use case be integrated into existing workflows?
  • Is there a realistic MVP or pilot path?
  • Is the use of this method professionally and technically sound?

From idea to implementable AI Use Case

We help companies systematically identify, evaluate, and prioritize AI use cases within the SAP environment. Our focus is not on generating as many ideas as possible, but on identifying the right ones: those that are business-relevant, technically feasible, and organizationally viable.

At aiLAB, we bring together:

  • process understanding and technical relevance
  • SAP-centric view of systems and data
  • structured prioritization based on benefit and feasibility
  • a clear outline of the next steps

Our focus is on AI use cases that are grounded in real-world processes, are conceptually sound, remain technically feasible, and can be translated into a meaningful roadmap.

AI Use Cases in SAP: How to get started

The right way to get started depends on how far your organization has already come with AI. Not every team needs a prototype right away. It often makes more sense to first clearly categorize, evaluate, and prioritize use cases. Our formats support a variety of starting points:

AI Inspiration Workshop

For teams that want to better understand AI in the SAP context and identify meaningful areas of application.

AI Use Case Discovery

For companies that want to identify, evaluate, and prioritize specific AI use cases.

AI Development Basics

For prioritized use cases that are to be developed into an MVP or prototype.

AI Strategy Service

For organizations that want to strategically integrate AI into their transformation and business goals.

Which format is right for you?

From initial exploration to prioritization: We help you identify and further develop AI use cases within the SAP context.

Here’s what you’ll gain from the AI Use Case Assessment

REALTECH aiLAB provides a solid foundation for future decisions and transforms an abstract topic into a clearer framework for action.

Structured approach

You will gain a better understanding of the realistic role AI can play in your SAP environment, where it adds value, and where its limitations lie.

Prioritized Use Cases

You will get a structured selection of relevant scenarios, taking into account business impact, feasibility, and interoperability.

Clear basis for decision-making

Specialist departments, IT, and management will have a common foundation on which to make informed assessments of the next steps.

A practical roadmap or a foundation for an MVP

Depending on the format, the outcome is either a prioritized discovery result, an MVP-ready use case, or a strategic roadmap for the next steps.

Ready for the next step?

Let’s work together to identify which AI use cases will have the greatest impact in your SAP environment.

FAQs

Typical applications include ticket classification, document processing, knowledge assistance, data quality checks, process evaluation, and support for testing and analysis. However, the most appropriate use cases depend heavily on your processes, data, and objectives.

It makes sense to evaluate ideas based on business value, feasibility, and organizational compatibility. What matters is not just the idea itself, but whether it can realistically be developed into a pilot or MVP.

Ideal for teams that are looking for guidance, want to better understand AI in the SAP context, and are just beginning to systematically identify potential areas of application.

A good AI use case requires more than just an interesting idea. It is essential to have a clearly defined process, usable data, demonstrable business value, and a realistic organizational and technical framework. In the SAP environment in particular, governance, the system landscape, and integration capabilities also play a key role.

An MVP or pilot is worthwhile when a use case has been clearly defined from a technical standpoint, relevant data is available, the benefits have been plausibly assessed, and there is a realistic framework for testing. Only with this groundwork can an interesting idea be turned into a meaningful first step toward implementation.

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