SAP ServiceNow Integration
Simply control SAP transport requests in ServiceNow – with SmartChange
Simplify processes. Increase transparency. Reduce risks.
SAP change processes are often complex, error-prone and lack transparency – especially when SAP and ServiceNow work separately. With our SAP ServiceNow integration, you can unite both systems in a consistent process.
REALTECH SmartChange makes it possible: You initiate, manage and document SAP transports completely within ServiceNow – without system changes, without media disruptions.
Transport integration for ServiceNow in the ServiceNow Store:
SAP ServiceNow integration for end-to-end change management
With the direct connection from SAP to ServiceNow, you can seamlessly integrate transport management into your ITSM or DevOps processes. You can avoid manual double entries, reduce errors and create a solid database for everyone involved.
Central control directly in ServiceNow
From creation to approvals to GoLive – all steps of the SAP transport process can be controlled directly in the ServiceNow user interface. Your IT benefits from more control, faster implementation and fewer queries.
Synchronization without detours
The SAP ServiceNow interface synchronizes all relevant status information bidirectionally – automatically, without Excel lists or manual coordination. At the same time, integrated quality assurance ensures smooth transport processes. This reduces errors and saves time in day-to-day operations.
Cross-system documentation and compliance
Change processes in SAP systems must meet high compliance and governance requirements. Thanks to seamless documentation, you can meet internal and external requirements with ease. Every SAP change is automatically documented – audit-proof, traceable and cross-system.
The Transport Integration for ServiceNow is available in the ServiceNow Store.
SAP ServiceNow Connector
Discover the advantages of REALTECH SmartChange
Automation in focus
With REALTECH SmartChange, you can add additional SAP functionality to your ServiceNow platform: from transport management and automatic retrofitting to integration into established ITSM processes.
Quick and easy to implement
In contrast to standard solutions such as SAP ChaRM, you do not need extensive project planning or external consulting for the implementation. SmartChange and our SAP ServiceNow integration are ready for use within a few days.
Smart alternative to ChaRM
With the end of SAP Solution Manager, ChaRM is also facing the end. SmartChange already offers you a future-proof solution for change and transport management in SAP – regardless of whether you operate your landscape on-premise, hybrid or cloud-based.
SAP ServiceNow integration: Streamline your DevOps processes
An integration that benefits everyone involved
Webinar
The end of SAP Solution Manager and the future of Change Request Management
FAQs
SAP Transport Integration for ServiceNow
Using ServiceNow®-SAP integration, you establish bidirectional communication between your SAP landscape and your ServiceNow tools. This allows you to link actions in the respective systems almost arbitrarily.
SAP and ServiceNow® (DataCenter, Cloud and Server) must be mutually accessible for communication. The connection is made via Data Webservices over HTTPS. On the SAP side, a dedicated SAP gateway can also be fully supported.
You can connect any SAP system licensed for SmartChange to ServiceNow®. Technically, there is no limitation.
A ServiceNow® project is connected to a SmartChange TM controller. One SmartChange TM controller can be connected to multiple ServiceNow® projects.
The ServiceNow® project defines for which development systems transport requests can be created. All development systems configured in the TM Controller can be selected.
All transaction types are supported and can be linked to SAP transport requests. In the SmartChange area, the SAP transport requests as well as the transport requests of the subordinate activities are displayed.