Automatic documentation
SAP change processes must be properly documented and transparent. In practice, this often means Excel lists, screenshots, and manual checks.
SmartChange integrates documentation directly into your change processes. Every change is automatically logged. This creates transparency and forms the basis for internal or external audits.
Full control over every SAP Change
SmartChange makes SAP change processes transparent and manageable. It eliminates errors, redundant work, and compliance risks – creating a reliable foundation for audits and secure IT processes.
Clear responsibilities
Roles and rights are clearly defined – i.e., for developers, testers, or reviewers. The role-based authorization concept is based on SAP standards and regulates responsibilities in a transparent and audit-proof manner. This means that it is always clear who initiated, reviewed, or approved which change.
Controlled approvals
Changes go through clearly defined review steps that are automatically documented. SmartChange informs those involved about status changes, errors, or approvals – via email, SAP inbox, or ITSM system. Critical decisions can be escalated to authorized users so that no approval step is overlooked.
End-to-end documentation
Smart Change automatically records all activities in the transport process – from the request to the import. You can access or export the complete audit trails at any time, e.g., for internal controls or external audits.
When integrated into ServiceNow or Jira, changes, approvals, and errors are automatically synchronized. This ensures that documentation remains consistent across systems.
Success Story CSS
How CSS automated compliance records
Manual transports and the preparation of audit documents caused additional work for the IT team at CSS. With SmartChange, approvals, transports, and documentation are now controlled automatically and mapped transparently. The integrated reporting functions create transparency across all processes – providing faster access to high-quality documentation.
