Next-Level Ticketing and Support

Offer first-class service with simple ticketing and seamless support processes. Create the basis for high-quality IT service management full of efficiency.

ITSM made easy

Intuitive operation, effortless ticketing, automated processes

All-in-one platform

From ticketing and IT operations to a powerful CMDB

Made in Germany

Highest standards in quality, reliability and safety

Orlen Logo
sonepar logo
Capterra Review

Next-Level Ticketing

Exceptional User Experience, Without a Service Portal

Your supporters and end users deserve a first-class support experience – without a complicated service portal. Discover our seamless Teams integration that integrates your support processes into Microsoft Teams. Fast and uncomplicated support for your users without sacrificing the benefits of a comprehensive ITSM solution.

Ticketing in MS Teams

With the ticketing integration, users no longer have to log into the service portal, as they can create tickets in the chat.

Servicekatalog in Microsoft Teams

Service Catalog in MS Teams

The service catalog in MS Teams enables you to provide a central access point for your services. Users can book services directly in Teams.


AI Integration

Advanced AI features for innovative solutions and even more efficient service provision

Next-Level Automation

Complex Processes Simply Automated

More efficiency, more time for important tasks, lower costs – automation takes a lot of work off your Service Desk and ensures greater efficiency. Discover the benefits of our intelligent workflows that optimize your processes and allow you to focus on strategic tasks.

Next-Level Operation

Efficient IT Operations Even With a Small Team

Comprehensive automation and intelligent workflows minimize the workload for IT teams. This enables you to provide high-quality support and efficient IT operations even with limited resources. Discover how SmartITSM enables you to achieve great results with efficient incident management and precise change management.

Next-Level Transparency

Essential Information Always in Focus

How to get a holistic view of the entire IT landscape? SmartCMDB enables you to track every aspect of your IT infrastructure – including hardware, software, network resources as well as the dependencies between them. IT teams can quickly access current configuration data, track changes and react precisely.



Auto-Discovery automatically records all IT assets ensuring that data is always up to date.



Quickly identify and correct deviations from the standard with Baselining



Monitoring detects changes in performance and thus minimizes downtimes.

Start your free trial now or arrange a live demo!
Do you have further questions about SmartITSM? Contact sales now

Intelligent IT Management for Successful Companies

With REALTECH’s CMDB, we are taking our IT Service Management to a new level. At the same time, we have created an essential prerequisite for rapid and efficient digitization.

Thomas Fesenmeier, Edeka Südwest

Together with REALTECH, we are implementing cloud-based monitoring that uses Artificial Intelligence to forecast the future state of our systems.

Michael Brueggemann, AON

SmartITSM Dashboard

The All-in-One Solution for Your IT Operations

Incident Management

Create and manage tickets easily

Change Management

Full control over every change

Problem Management

Recognize problems proactively and solve them permanently


Single point of truth for your entire organization

Configuration Management

Keeping an eye on CIs and their relations

Knowledge Management

Capture and share valuable insights

Asset Management

Keep hardware and software usage under control


Automatically recognize, document and keep IT assets up to date

Service Management

From IT operations to a first-class service experience

MS Teams Integration

Enabling a seamless support experience in Microsoft Teams

SAP Integration

From ticketing to change management – SAP operations with SmartITSM

AI Integration

AI-based help desk: The next level in IT support

Ticketing and Support

Simplify support requests with efficient ticketing. Optimize your support process and enable seamless interaction between users and your IT team.

Efficient IT Operations

Experience efficient IT operations, even with small teams. SmartITSM automates processes, optimizes workflows and enables seamless integrations – for IT operations at the highest level.

Reliable Database

SmartCMDB delivers accurate, up-to-date information, providing a comprehensive view of your entire IT infrastructure for effective strategic planning.

AI Integration

Our help desk with AI integration is your personal assistant that thinks for you and helps you achieve maximum efficiency.

Ready for Next-Level Ticketing and Support?
Take your first step now!