The cloud-based REALTECH IT Service Management solution dot4 is an intuitive and quick-to-implement software that serves all your ITSM needs. Through consistent automation we make high-quality Service Management possible – regardless of your team’s size.
With our lean solution dot4, we enable effective IT Service Management. Our ITIL-compliant modules are your tools for smooth IT processes.
What good are the best services if nobody uses them? That’s why dot4 supports you not only in troubleshooting during operation, but also in providing services for your employees and customers.
IT services are created in the Service Portfolio and Catalog Management (SPCM) module and can be based on other services. Their operation is usually also based on technical IT services, such as the functioning of databases or SAP systems. If such systems fail, the service cannot be provided.
On the other hand, the operator of technical systems does not always know which IT services are based on his technology. In some cases, this can even lead to serious business process failures.
REALTECH’s Service Monitoring is structured in such a way that services of any kind carry a status. In the case of technical systems, this can be availability; in the case of non-technical objects, such as contracts, it can be their expiration date. The change of such a status has an influence on service statuses above it, so that the quality of service provision is immediately visible in the status. In the event of a fault, the same cascade points to the source of the fault and helps to quickly restore the service quality.
The optional SAP modules make it possible to integrate SAP operations into ITSM processes in a targeted manner. You can save yourself the detour via SAP Solution Manager.
