Reliable IT services, simply implemented

The cloud-based REALTECH IT Service Management solution dot4 is an intuitive and quick-to-implement software that serves all your ITSM needs. Through consistent automation we make high-quality Service Management possible – regardless of the size of your team.

The all-purpose tool for your IT operations

With our lean solution dot4, we enable effective IT Service Management. Our ITIL-compliant modules are your tools for smooth IT processes.

No more logging into the service desk?

No problem with our integration in MS Teams.
Your employees will love it.

As simple as online shopping

What good are the best services if nobody uses them? That’s why dot4 supports you not only in troubleshooting during operation, but also in providing services for your employees and customers.

Perfect for SAP users

The optional SAP modules make it possible to integrate SAP operations into ITSM processes in a targeted manner. You can save yourself the detour via SAP Solution Manager.

Your benefits at a glance


A service platform must work for providers AND users. We have both sides in mind.

Efficiency in focus

Maximum automation enables effective IT Service Management with use of minimal resources.


SAP is often left out of conventional ITSM. With us, it becomes an integral part.


You benefit from ITIL-compliant ITSM processes for smooth IT operations.

Functioning IT services are absolutely critical to our success. With solutions from REALTECH, we create virtually complete transparency – through monitoring, reports, and real-time dashboards.

Michael Brueggemann, AON Holding Deutschland GmbH