SaaS standard rates
Basic
19 €
per agent*/month
(limited to 10 agents)
Service Desk for Incident and
Service Request Management
Problem Management
Service Catalogue Management
User Portal;
incl. Service Shop,
Knowledge Base for FAQs,
Task Management and ChatBot
Professional
49 €
per agent*/month
(unlimited)
All Basic Features plus:
Change Enablement;
incl. Change Calendar
Service Level Management
Graphical Worflow Editor
(No Code Designer)
Automatic ticket routing
Integration with Microsoft Teams
Reporting
Single sign-on
Enterprise
79 €
per agent*/month
(unlimited)
All Professional Features plus:
IT Asset and Service Configuration Management
powered by SmartCMDB
incl. Auto-discovery, 500 CIs,
20+ Infrastructure and
Cloud Import Connectors,
Visualization of dependencies,
Baselining and BI Reporting,
flexible data model incl. Normalization,
REST API for flexible 3rd party integration
* An agent is a supporter account, the IT specialist who handles tickets. End users are free of license fees for an unlimited period.
Optional SAP® Addons
Incident Management for SAP
625 €
per first 500 SAP users/month
Simplify and speed up the processing of SAP incident reports.
Available for Professional and Enterprise customers
Change Management for SAP
195 €
per SID/month
With REALTECH SmartChange and SmartITSM, you control SAP change and transport management end-to-end.
Available for Enterprise customers
Additional capacities
Configuration Items
265 €
per additional 500 CIs/month
Store any hardware or software assets in your CMDB.
Available for Professional and Enterprise customers
Monitoring subscription
250 €
per additional 1,000 end devices (or services)/month
Technology and service monitoring incl. Root Cause Analysis
Available for Professional and Enterprise customers