Pricing Model

SmartITSM at a flexible SaaS rate

SaaS standard rates

Basic

19 €

per agent*/month
(limited to 10 agents)

Service Desk for Incident and

Service Request Management

Problem Management

Service Catalogue Management

User Portal;

incl. Service Shop,

Knowledge Base for FAQs,

Task Management and ChatBot

Professional

49 €

per agent*/month
(unlimited)

All Basic Features plus:

Change Enablement;

incl. Change Calendar

Service Level Management

Graphical Worflow Editor

(No Code Designer)

Automatic ticket routing

Integration with Microsoft Teams

Reporting

Single sign-on

Enterprise

79 €

per agent*/month
(unlimited)

All Professional Features plus:

IT Asset and Service Configuration Management

powered by SmartCMDB

incl. Auto-discovery, 500 CIs,

20+ Infrastructure and

Cloud Import Connectors,

Visualization of dependencies,

Baselining and BI Reporting,

flexible data model incl. Normalization,

REST API for flexible 3rd party integration

* An agent is a supporter account, the IT specialist who handles tickets. End users are free of license fees for an unlimited period.

MS Teams integration at an advantageous price

Are you looking for a smart ticketing and service management tool that integrates seamlessly with MS Teams? Benefit from our attractive starter package!

MS Teams integration at an advantageous price

Are you looking for a smart ticketing and service management tool that integrates seamlessly with MS Teams? Benefit from our attractive starter package!

Optional SAP® Addons

Incident Management for SAP

625 €

per first 500 SAP users/month

Simplify and speed up the processing of SAP incident reports.

Learn more

Available for Professional and Enterprise customers

Change Management for SAP

195 €

per SID/month

With REALTECH SmartChange and SmartITSM, you control SAP change and transport management end-to-end.

Learn more

Available for Enterprise customers

Additional capacities

Configuration Items

265 €

per additional 500 CIs/month

Store any hardware or software assets in your CMDB.

Available for Professional and Enterprise customers

Monitoring subscription

250 €

per additional 1,000 end devices (or services)/month

Technology and service monitoring incl. Root Cause Analysis

Available for Professional and Enterprise customers

Now at a special rate

Are you looking for a smart ticketing and service management tool that integrates seamlessly with MS Teams? Benefit from our attractive starter package!