Problem Management System

Our intelligent and predictive Problem Management System supports you in identifying problems not only reactively, but also proactively and solving them permanently. With the tool, you can easily identify causes, derive effective measures and thus ensure the availability of your services.

Benefits of the REALTECH Problem Management System

By identifying problems in a systematic way, Problem Management helps improve IT service quality. It enables the implementation of preventive measures to avoid potential failures and promotes continuous improvement processes.

With our system, we provide you with holistic support in solving problems that arise in the long term, identifying causes and developing effective workaround solutions. In this way, you reduce the susceptibility to faults in your company and ensure a sustainably high quality of service.

Less incidents and service disruptions

Integrated knowledge base

Overview of impacted components

Wide range of reporting functions

Features that make our problem management system stand out

Prevent problems proactively

Minimize disruptions through rapid problem identification. This way, you reduce lengthy problems before they even occur and prevent serious service outages.

Details of a problem in the Problem Management System
Overview of connected incidents in the Problem Management System

Identify the impact of a problem

Our Problem Management Tool can be linked to Configuration Management. With just a few clicks, you can find the affected services and infrastructure components. This way you prevent possible subsequent problems.

Recognize problem causes, improve process stability

With our software, you can identify frequently occurring incidents and processes that are particularly prone to errors. Incident tickets can be easily linked to the problem, and change processes can be started directly in the problem.

graphical dependency overview in the Problem Management Tool
Performance reporting in the problem management software

Significantly reduce solution times

By connecting the knowledge base, there is no need to spend time finding new solutions. In the knowledge base, you can save common problem solutions. This helps you to avoid redundant work and accelerate support processes.

Easy Integration into other ITSM processes

Easy integration with other ITSM processes allows our customers to realize the full potential of our Problem Management System.

Michael Jessing

Director Business Development

What exactly is the difference between Problem and Incident Management?

Reactive approach in Incident Management

Incident Management focuses on restoring normal IT service as quickly as possible after a disruption. The focus here is on a reactive approach. Once an incident occurs, the goal is to act quickly to minimize the impact on users and business processes.

Proactive approach to Problem Management

In contrast, Problem Management acts proactively. It is dedicated to root cause analysis of recurring or complex incidents to find long-term solutions and reduce the number and impact of incidents. Through data analysis and trending, you can identify patterns and take preventive action to avoid future disruptions.

Holistic approach for effective disorder treatment

Overall, reactive Incident Management and proactive Problem Management complement each other to ensure effective incident handling and continuous service improvement. While Incident Management focuses on rapid response and service recovery, Problem Management focuses on identifying root causes and taking preventive action to prevent future incidents. Together, they form a holistic approach to incident handling and help provide an efficient and reliable IT service.