Problem Management System

Our intelligent and predictive Problem Management System supports you in identifying problems not only reactively, but also proactively and solving them permanently. With the tool, you can easily identify causes, derive effective measures and thus ensure the availability of your services.

Details of a problem in the Problem Management System

Prevent problems proactively

Minimize disruptions through rapid problem identification. This way, you reduce lengthy problems before they even occur and prevent serious service outages.

Identify the impact of a problem

Our Problem Management Tool can be linked to Configuration Management. With just a few clicks, you can find the affected services and infrastructure components. This way you prevent possible subsequent problems.

Overview of connected incidents in the Problem Management System
graphical dependency overview in the Problem Management Tool

Recognize problem causes, improve process stability

With our software, you can identify frequently occurring incidents and processes that are particularly prone to errors. Incident tickets can be easily linked to the problem and change processes can be started directly in the problem.

Significantly reduce solution times

By connecting the knowledge base, there is no need to spend time finding new solutions. In the knowledge base, you can save common problem solutions. This helps you avoid redundant work and accelerate support processes.

Performance reporting in the problem management software

REALTECH Problem Management System

  • Minimize disruptions and service outages
  • Integrated Knowledge Base
  • Overview of affected components and services
  • Various reporting possibilities