Success Stories

Benefits of SmartITSM in practice


Smart monitoring and control of IT services

Since 2012, Aon has been using our IT Service Management solution and the Configuration Management Database (CMDB). The software and the intelligent database uniformly map the entire business processes and their dependency on individual IT components. Detailed dashboards and meaningful reporting provide a complete view of the entire IT infrastructure. The causes of faults are found and rectified in no time at all. If a service fails, it restarts automatically – without the intervention of IT experts.


Transparent processes for the IT organization

By implementing the REALTECH solution, Checkpoint was able to organize all incidents worldwide via a central ticket system and assign them to the right experts. During the course of the project, the central service processes were fully automated. As a result, IT operations staff now work much more efficiently.

The benefits led Checkpoint to decide to further expand its IT Service Management together with us. This was followed by the implementation of further components of the service management solution, such as the REALTECH CMDB and REALTECH Business Service Manager. These enable the perfect mapping of all sub-disciplines of IT service management – from network to application management.


Agile and centralized Monitoring

EDEKA opted for comprehensive data collection with our CMDB solution. All data relevant to service management is mapped in one central location. At the push of a button, around 80 percent of the software and hardware elements used in the approximately 1,300 stores could now be automatically identified by scan and inventoried centrally.

Together with REALTECH, we are implementing cloud-based monitoring that uses Artificial Intelligence to forecast the future state of our systems.

Michael Brueggemann, AON