Success Stories

Benefits of SmartITSM in practice


Smart monitoring and control of IT services

Since 2012, Aon has been using our IT Service Management solution and the Configuration Management Database (CMDB). The software and the intelligent database uniformly map the entire business processes and their dependency on individual IT components. Detailed dashboards and meaningful reporting provide a complete view of the entire IT infrastructure. The causes of faults are found and rectified in no time at all. If a service fails, it restarts automatically – without the intervention of IT experts.


Aon is a leading global consulting and services company offering a wide range of risk, retirement, employee development and health solutions. It is based on extensive knowledge of risks, opportunities and potential. 50,000 qualified employees in 120 countries – including around 1,650 at twelve locations in Germany – are committed to this.

Checkpoint Systems

Checkpoint Systems is the global leader in merchandise availability solutions for retailers. Its intelligent end-to-end solutions give retailers a real-time view of their inventory and help reduce shoplifting. The company was founded in 1969 in the USA. The headquarters are located in Thorofare, New Jersey.


Transparent processes for the IT organization

By implementing the REALTECH solution, Checkpoint was able to organize all incidents worldwide via a central ticket system and assign them to the right experts. During the course of the project, the central service processes were fully automated. As a result, IT operations staff now work much more efficiently.

The benefits led Checkpoint to decide to further expand its IT Service Management together with us. This was followed by the implementation of further components of the service management solution, such as the REALTECH CMDB and REALTECH Business Service Manager. These enable the perfect mapping of all sub-disciplines of IT service management – from network to application management.


Agile and centralized Monitoring

EDEKA opted for comprehensive data collection with our CMDB solution. All data relevant to service management is mapped in one central location. At the push of a button, around 80 percent of the software and hardware elements used in the approximately 1,300 stores could now be automatically identified by scan and inventoried centrally.

EDEKA Südwest

With modern and sustainable stores, the cooperative entrepreneurial company EDEKA sets the standards in food retailing throughout Germany. EDEKA Südwest is the second largest of seven EDEKA regional companies. Its sales area extends across Baden-Wuerttemberg, Rhineland-Palatinate and Saarland to the southern part of Hesse and neighboring parts of Bavaria. Since 1927, the original 17 cooperative members have grown to over 500 with around 1,000 stores.


With around 600 employees in Hamburg, Mannheim and Berlin, the EDEKA DIGITAL GmbH team combines in-depth IT expertise and comprehensive retail knowledge. As a result, EDEKA DIGITAL GmbH offers the EDEKA Group modern and efficient IT support as a key factor for further growth and success in the retail sector. To the EDDI website


Basis for efficient service management

Edeka Digital uses SmartCMDB as its central asset and inventory environment. The focus here is on internal services such as service billing, infrastructure evaluation, security requirements and inventory management. The basis for filling the CMDB included the monitoring solution already implemented by REALTECH.

The environment has been continuously expanded and forms the basis for a large number of internal service processes. The modern user interface enables intuitive operation and forms the basis for mapping other ITSM processes.


Over 60% time saved on SAP troubleshooting and maintenance

Before the introduction of SmartCMDB from REALTECH, the SAP Basis team at PKN ORLEN had to invest a lot of time in order to record the respective versions of the SAP modules in a complex SAP landscape and keep them homogeneous in terms of maintenance.
By automatically recording this data in the central SmartCMDB using Landscape Discovery for SAP, the customer now saves up to 80% of the time required for troubleshooting and maintenance measures.

Maciek Dorobek, IT/SAP Expert at PKN ORLEN: “It is quite a lot of time we save, because we do not have to search manually over many systems all the time.”

Orlen Logo

PKN ORLEN is the first oil company in Central Europe to declare aspiration to achieve emission neutrality by 2050. … PKN ORLEN aims to become the leader of the energy transition in Central Europe. To the PKN ORLEN website

sonepar logo
Sonepar Germany

Sonepar in Germany is part of the Sonepar Group, a family-run company based in France. With more than 2,800 locations in 40 countries worldwide and over 45,000 employees, Sonepar can now call itself the market leader in electrical wholesale. To the website of Sonepar Germany


Convincing interfaces and integration options

Based on the existing Business Service Management from REALTECH, Sonepar decided to expand to the new SmartCMDB. The most important criteria here were the large number of existing SmartCMDB interfaces and the connection to ServiceNow’s ITSM solution. Additional data sources and user groups are continuously being connected.


TISAX® audits and reports on demand

In addition to the known requirements for modern asset and inventory management, ZKW defined additional framework conditions for the development of a central CMDB solution. The focus here was on creating a basis for carrying out TISAX® audits (standard in the automotive industry), including corresponding TISAX® reporting.

Also in focus: monitoring and managing the lifecycle process for leased workstations.


The ZKW Group is the specialist for innovative premium lighting systems and electronics. As a system supplier, we are a global partner to the automotive industry. Website of the ZKW Group

Intelligent IT Management for Successful Companies

With REALTECH’s CMDB, we are taking our IT Service Management to a new level. At the same time, we have created an essential prerequisite for rapid and efficient digitization.

Thomas Fesenmeier, Edeka Südwest

Together with REALTECH, we are implementing cloud-based monitoring that uses Artificial Intelligence to forecast the future state of our systems.

Michael Brueggemann, AON