SaaS Standard Rates
Basic
19 €per agent*/month
(limited to 5 agents)
(limited to 5 agents)
- Service Desk for Incident and
Service Request Management - Problem Management
- Service Catalogue Management
- User Portal;
incl. Service Shop,
Knowledge Base for FAQs,
Task Management and ChatBot
Professional
49 €per agent*/month
(unlimited)
(unlimited)
- All Basic Features plus:
- Change Enablement;
incl. Change-Calendar - Service Level Management
- Graphical Worflow Editor
(No-Code-Designer) - Automated Ticket Routing
- Integration in Microsoft Teams
- Reporting
- Single-Sign-on
Enterprise
79 €per agent*/month
(unlimited)
(unlimited)
- All Professional Features plus:
- IT Asset and Service Configuration Management
- powered by SmartCMDB
incl. Auto-Discovery, 500 CIs,
20+ Infrastructure and
Cloud-Import-Connectors,
Visualization of dependencies,
Baselining and BI-Reporting,
flexible Data Model incl. normalization,
REST API for flexible 3rd-Party-Integration
* An agent is a supporter account, i.e. the IT specialist who handles tickets. End users are free of license costs without a limit.
Optional SAP® Addons
Incident Management
for SAP
for SAP
625 €per first 500 SAP users/month
- Simplify and accelerate the handling of SAP incidents and support for SAP users.
- learn more
- Available for Professional- and Enterprise-Customers
Change Management
for SAP
for SAP
195 €per SID/month
- With REALTECH SmartChange and SmartITSM, you control SAP Change and Transport Management end-to-end.
- learn more
- Available for Enterprise-Customers
Additional Capacities
Configuration Items
265 €per additional 500 CIs/month
- Store any hardware or software assets in your CMDB.
- Available for Professional- and Enterprise-Customers
Monitoring Subscription
250 €per additional 1,000 end devices (or services)/month
- Technology and service monitoring incl. root cause analysis
- Available for Professional- and Enterprise-Customers