Pricing Model

SmartITSM at a flexible SaaS rate

SaaS Standard Rates

19 €per agent*/month
(limited to 5 agents)
  • Service Desk for Incident and
    Service Request Management
  • Problem Management
  • Service Catalogue Management
  • User Portal;
    incl. Service Shop,
    Knowledge Base for FAQs,
    Task Management and ChatBot
79 €per agent*/month
  • All Professional Features plus:
  • IT Asset and Service Configuration Management
  • powered by SmartCMDB
    incl. Auto-Discovery, 500 CIs,
    20+ Infrastructure and
    Visualization of dependencies,
    Baselining and BI-Reporting,
    flexible Data Model incl. normalization,
    REST API for flexible 3rd-Party-Integration

* An agent is a supporter account, i.e. the IT specialist who handles tickets. End users are free of license costs without a limit.

Optional SAP® Addons

Incident Management
for SAP
625 €per first 500 SAP users/month
  • Simplify and accelerate the handling of SAP incidents and support for SAP users.
  • learn more
  • Available for Professional- and Enterprise-Customers

Additional Capacities

Configuration Items
265 €per additional 500 CIs/month
  • Store any hardware or software assets in your CMDB.
  • Available for Professional- and Enterprise-Customers
Monitoring Subscription
250 €per additional 1,000 end devices (or services)/month
  • Technology and service monitoring incl. root cause analysis
  • Available for Professional- and Enterprise-Customers