Pricing Model

SmartITSM at a flexible SaaS rate

SaaS Standard Rates

Basic

19 €

per agent*/month
(limited to 10 agents)

Service Desk for Incident and

Service Request Management

Problem Management

Service Catalogue Management

User Portal;

incl. Service Shop,

Knowledge Base for FAQs,

Task Management and ChatBot

Professional

49 €

per agent*/month
(unlimited)

All Basic Features plus:

Change Enablement;

incl. Change Calendar

Service Level Management

Graphical Worflow Editor

(No Code Designer)

Automatic ticket routing

Integration with Microsoft Teams

Reporting

Single sign-on

Enterprise

79 €

per agent*/month
(at least 10 agents)

All Professional Features plus:

IT Asset and Service Configuration Management

powered by SmartCMDB:

Auto-discovery incl. 1,000 CIs**,

20+ Infrastructure and

Cloud Import Connectors,

Visualization of dependencies,

Baselining and BI Reporting,

flexible data model incl. Normalization,

REST API for flexible 3rd party integration

* An agent is a supporter account, the IT specialist who handles tickets. End users are free of license fees for an unlimited period.
** For additional CIs, volume-dependent graduated rates of between 60 cents and 5 cents per CI apply. Prices on request.

Optional SAP® Addons

Incident Management for SAP

625 €

per first 500 SAP users/month

Simplify and speed up the processing of SAP incident reports.

Learn more

Available for Professional and Enterprise customers

Change Management for SAP

195 €

per SID/month

With REALTECH SmartChange and SmartITSM, you control SAP change and transport management end-to-end.

Learn more

Available for Enterprise customers