Knowledge Management: Definition and Goal
According to ITIL, Knowledge Management is a process within IT Service Management that aims to strategically manage, share, and leverage knowledge within an organization. Systematic knowledge sharing can create a culture of learning and collaboration that fosters innovation and creative problem-solving.
What is a Knowledge Base?
The knowledge database is at the core of Knowledge Management and forms the heart of a well-organized knowledge structure. It acts as a central source to collect, structure and distribute knowledge, making a valuable contribution to the efficiency of business processes.
A knowledge base is a structured and organized collection of information, knowledge and resources that are digitally stored and easily accessible. This typically contains solutions to common problems, best practices, instructions, documentation, and other information relevant to employees and customers.