What is an IT Service Catalog?
An IT service catalog (also called service catalogue or simply service catalog) is a structured list of IT services offered by an organization (company, service provider, etc.). The service catalog typically includes a description of the services offered, their functions, availability, associated costs, and required resources.
These resources include available hardware and software equipment as well as all related services that can be provided internally or by means of external support. The service offering is usually aimed at the company’s own employees, but can also include partners or customers.
The service catalog is therefore an optimal platform for developing and bundling services and offering them to the defined target group in a focused manner. Under this premise, the service catalog is the optimal condensation point for IT and Business departments, where everyone meets and speaks a common language.