ITIL Change Management Process: Information, Steps and Roles
To understand change processes, you need to know how they are formed and which components are important in the process. For this, we need to clarify two terms in the first step, namely Configuration Item (CI) and Configuration Management Database (CMDB).
In order to assess the risk of changes, detailed information about the individual configuration items (CI) and their relationships to each other is required. A CI is a part of the entirety of operating resources in a company and can include PCs, peripherals, telephones, all network components, servers, installation documentation, procedural instructions, IT services and also software – in other words, all components that can cause a change through a malfunction.
Configuration Management captures and manages these components in a Configuration Management Database (CMDB). In this way, changes can be controlled and, if possible, even automated, sinceall important components and their relationship to each other are collected and configured in a database.
Typically, change management covers the entire process from the initialization of the change (the so-called change request) to the review of the change after it has been implemented. The focus is always on ensuring that all changes to the IT infrastructure are subject to a controlled assessment, approval, implementation and review process.
This requires going through several steps in the change management process.
What steps are included in the Change Management Process?