Our Ticket System Integration for Microsoft Teams is a simple alternative to the classic Service Desk. End users create tickets directly in the chat, while the support team benefits from the comprehensive service management solution. Learn how our Microsoft Teams ticketing system can increase your efficiency here.
Satisfied supporters and end users have a huge impact on how efficiently your company operates, responds to problems, and how quickly it resolves them. With REALTECH’s Microsoft Teams Ticketing System, you can be sure of the following benefits:
Sabrina, End User
Lukas, IT-Supporter
Many customers already rely on our Teams ticketing system, because thanks to the versatile features, you can tailor our software solution to your company and say goodbye to the Service Desk.
End users can quickly and easily report incidents via the MS Teams chat feature – without additional logins and system switches.
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With our integration, you can offer the service catalog directly in Teams. Users get easy access to your services and can order them directly in Teams. Other departments can also provide their services quickly and efficiently.
Requests and tickets created in teams are automatically registered in the Service Portal and the required data is synchronized on both sides. As a supporter, you will have the flexibility to handle requests either in Teams or the Service Desk.
With the additional feature of the Qualification Assistant, tickets in MS Teams are completed with relevant information before the supporter sees them for the first time. The Qualification Assistant automatically asks the user the necessary questions, categorizes the answers and adds technical information.
This improves the quality of tickets, leading to better tracking, analysis and evaluation. This avoids long and unqualified chats like: “My computer is down”. This saves time, as the supporter can start solving the problem directly.
Perfect! Just book your free demo here or write to us.
Up to 70% of employees avoid the Service Desk. The majority of our customers confirms that tickets are created very rarely. There are many reasons for this: an unfamiliar system, additional logins or complicated forms. Instead of opening tickets, employees contact their supporters directly via chat. However, this is not necessarily a disadvantage!
Take advantage of Microsoft Teams and turn chat messages into structured processes. This provides the basis for efficient Incident Management. Forget direct requests and disburden your service desk employees. A perfect solution for organizations that already use MS Teams as a central communication platform.
Break down internal barriers and adapt your ticket system to the communication channels established in the company – this is not a problem with the Microsoft Teams Ticket System from REALTECH. Thanks to the seamless integration, end users can create tickets in their familiar environment, which are properly registered and transferred to the ticket system. Feel free to send us an request or book our free demo right now!
