The majority of our customers confirms that tickets are created very rarely. There are many reasons for this: an unfamiliar system, additional logins or complicated forms. Instead of opening tickets, employees contact their supporters directly via chat. However, this is not necessarily a disadvantage!
Take advantage of Microsoft Teams and turn chat messages into structured processes. This provides the basis for efficient Incident Management. Forget direct requests and disburden your service desk employees. A perfect solution for organizations that already use MS Teams as a central communication platform.