Our Ticket System Integration for Microsoft Teams is a simple alternative to the classic Service Desk. End users create tickets directly in the chat, while the support team benefits from the comprehensive service management solution.
of employees avoid the Service Desk.
The majority of our customers confirms that tickets are created very rarely. There are many reasons for this: an unfamiliar system, additional logins or complicated forms. Instead of opening tickets, employees contact their supporters directly via chat. However, this is not necessarily a disadvantage!
Take advantage of Microsoft Teams and turn chat messages into structured processes. This provides the basis for efficient Incident Management. Forget direct requests and disburden your service desk employees. A perfect solution for organizations that already use MS Teams as a central communication platform.
Lukas, IT-Supporter
Sabrina, End User
End users can quickly and easily report incidents via the MS Teams chat feature – without additional logins and system switches.
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Create a service catalog for Microsoft Teams. Departments can provide their services quickly and efficiently. Users get easy access to your services and can order them directly in Teams.
Requests and tickets submitted in Teams are automatically also created in the Service Portal, and required data is synchronized on both sides. As a supporter, you will have the flexibility to handle requests either in Teams or the Service Desk.
Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
Mehr erfahren
Do you want to learn more?
Experience the integration live.
