Use Microsoft Teams as your ticket system

Our Ticket System Integration for Microsoft Teams is a simple alternative to the classic Service Desk. End users create tickets directly in chat, while the support team benefits from a comprehensive service management solution. The Microsoft Teams ticket system creates a seamless support experience.

Advantages of a ticketing integration for Microsoft Teams

Up to 70% of employees avoid the service desk. The majority of our customers confirms that tickets are created very rarely. There are many reasons for this: an unfamiliar system, additional logins or complicated forms. Instead of opening tickets, employees contact their supporters directly via chat. However, this is not necessarily a disadvantage!

Take advantage of Microsoft Teams and turn chat messages into structured processes. This provides the basis for efficient Incident Management. Forget direct requests and disburden your service desk employees. A perfect solution for organizations that already use MS Teams as a central communication platform.

Completely new service desk experience

IT support simply via chat

Service catalog directly in MS Teams

Seamless integration into ITSM processes

Your employees will love it

Experience the next level of IT support


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Demo Video: Ticketing in MS Teams

The Features of
Microsoft Teams Ticket System Integration

Companies of all sizes benefit from our MS Teams ticketing system because, thanks to its versatile functions, you can tailor the software solution to your company and say goodbye to the traditional service desk.

Create tickets directly in chat

End users can quickly and easily report incidents via the MS Teams chat feature – without additional logins and system switches.


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Chat-Verlauf in der Microsoft Teams-Integration

Simply book services in Teams

With our integration, you can offer the service catalog directly in Teams. Users get easy access to your services and can order them directly in Teams. Other departments can also provide their services quickly and efficiently.


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2 tools, 1 seamless process

Requests and tickets created in Teams are also automatically created in the Service Portal and required data is synchronized on both sides. As a supporter, you will have the flexibility to handle requests either in Teams or the Service Desk.

Qualification Assistant

Your intelligent co-pilot

With the added functionality of the Qualification Assistant, tickets in MS Teams are enhanced with relevant information before the supporter even sees them. The Qualification Assistant automatically asks the user the relevant questions, categorizes the answers and adds technical information.

This improves the quality of tickets, leading to better tracking, analysis and evaluation. This avoids long and unqualified chats like: “My computer is down”. This saves time, as the supporter can start solving the problem straight away.

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The app makes my daily work much easier. Finally, I don’t have to remember my login details to the service desk and can still get in touch with the IT department easily.

Sabrina, End User

Thanks to the integration, I can focus on my main tasks. End users still contact us via chat messages. However, with the integration, these are properly registered and sent to the ticket system.

Lukas, IT-Supporter

This is why the Microsoft Teams ticket system from REALTECH is absolutely essential.

Satisfied supporters and end users have a huge impact on how efficiently your company operates, responds to problems and how quickly it solves them. With the Microsoft Teams ticketing system from REALTECH, you not only increase your responsiveness, but also offer employees a first-class service experience.

Microsoft Teams Ticket System: Request your free demo today!

Remove internal hurdles and adapt your ticket system to the communication channels established in your company – no problem with the Microsoft Teams ticket system from REALTECH. Thanks to the seamless integration, end users can create tickets in their familiar environment, which are properly registered and transferred to the ticket system. Feel free to send us an request or book our free demo right now!

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