Ticket System Integration for Microsoft Teams

Our Ticket System Integration for Microsoft Teams is a simple alternative to the classic Service Desk. End users create tickets directly in the chat, while the support team benefits from the comprehensive service management solution.

Create tickets directly in chat

10%

of employees avoid the Service Desk.

The majority of our customers confirms that tickets are created very rarely. There are many reasons for this: an unfamiliar system, additional logins or complicated forms. Instead of opening tickets, employees contact their supporters directly via chat. However, this is not necessarily a disadvantage!

Take advantage of Microsoft Teams and turn chat messages into structured processes. This provides the basis for efficient Incident Management. Forget direct requests and disburden your service desk employees. A perfect solution for organizations that already use MS Teams as a central communication platform.

The Ticket System for Happy Supporters and End-Users

Thanks to the integration, I can focus on my main tasks. End users still contact us via chat messages. However, with the integration, these are properly registered and sent to the ticket system.

Lukas, IT-Supporter

The app makes my daily work much easier. Finally, I don’t have to remember my login details to the service desk and can still get in touch with the IT department easily.

Sabrina, End User

Features of the Microsoft Teams Ticket System Integration

Create Tickets in Chat

End users can quickly and easily report incidents via the MS Teams chat feature – without additional logins and system switches.

Book Services in Teams

Create a service catalog for Microsoft Teams. Departments can provide their services quickly and efficiently. Users get easy access to your services and can order them directly in Teams.

Automatic Synchronization

Requests and tickets submitted in Teams are automatically also created in the Service Portal, and required data is synchronized on both sides. As a supporter, you will have the flexibility to handle requests either in Teams or the Service Desk.