AI-based Help Desk

Our help desk with AI integration is your personal assistant that thinks for you and helps you achieve maximum efficiency. Discover a new level of IT Service Management – now with AI!

AI-powered ITSM: The Next Level in your IT Support

Artificial intelligence (AI) has revolutionized the way we work in various areas, and IT service management is no exception. Wherever processes can be automated, AI proves to be the ideal support.

REALTECH’s AI-powered help desk software paves the way for more responsive and future-oriented IT support by making processes more efficient and powerful than ever before. This allows you to fully benefit from the AI-supported automation of your service management tasks.

Smart automation

Maximum productivity

Faster solution times

Reduced costs

Ticket Categorization and Routing

More Time for the Important Tasks

Relieve your support team of tedious routine tasks. AI automatically analyzes new tickets and assigns them to the appropriate categories and the right supporters. This allows support staff to focus on more challenging tasks instead of wasting time on manual ticket routing.

Ticket Categorization and Routing


The Best User Experience for Beginners and Experts

coming soon

Even users with no prior knowledge of SmartITSM can use Copilot to configure or carry out complex processes quickly and easily. The Copilot allows users to formulate their instructions in natural language and executes the commands automatically.

Effortless Ticketing

Auto-Completed Form Fields

The use of artificial intelligence also makes it possible to optimize ticket creation. AI analyzes the submitted ticket description and extracts relevant data, which is then automatically added into the right fields in the ticket form. End users no longer have to fill in every field manually, and supporters receive complete and reliable information.

Effortless Ticketing

Efficient Ticket Management

Intelligent Solution Ideas

coming soon

Service desk employees are provided with suitable solution recommendations in form of knowledge base articles. This simplifies the processing of even complex inquiries and speeds up the solution process.

Knowledge Management

No Need to Manually Create Knowledge Articles

coming soon

AI analyzes the ticket history, extracts relevant information and generates detailed entries for your knowledge base. This not only allows recurring requests to be managed more efficiently, but also ensures that your team’s knowledge is optimally documented and easily accessible.

FAQs: Help Desk with AI Integration

Repetitive and time-consuming tasks can be automated, which increases efficiency and reduces the workload of human employees. In addition, AI can help to improve user satisfaction by providing personalized support. Overall, the integration of AI can help the help desk to operate more cost-efficiently and improve service quality at the same time.

Artificial intelligence can be used to automate a wide range of help desk tasks. This includes, for example, classifying and prioritizing support tickets or identifying patterns in requests. AI can also be used to optimize processes such as routing tickets to the right teams. By automating these tasks, the help desk can work more efficiently and human employees can concentrate on more complex requests.

Ready for the AI Revolution?
Take your first step now!