SmartITSM
Configuration Management Software
With our intelligent configuration management tool, you keep full control over configuration items and the relations between them. The software maps all relevant data on your IT components in one central place and creates a reliable single source of truth. This allows you to keep an eye on critical changes in your IT infrastructure and make the right decisions on time.
Benefits of REALTECH Configuration Management Software
Our configuration management solution automates the process of identifying, documenting and tracking changes to your configuration items (CIs).
The platform enables efficient management and control of your entire IT infrastructure, ensures consistency and minimizes the risk of failures or security gaps. Overall, REALTECH Configuration Management Software improves the reliability, security and compliance of IT services.
The software is based on proven best practices that have been successfully implemented in many customer scenarios. Preconfigured use cases cover common requirements and enable you to get started quickly.
Features that make our configuration management tool stand out
Identify configuration items automatically
Discover data about your IT components from various sources, such as Microsoft SCCM, LDAP, AD and more. The CMDB captures the linkage of different elements and allows attributes and parameters to be preconfigured and changed as needed. This ensures maximum transparency and data quality in your company.
Clear overview of CI relations
Often there are many relationships between configuration items that are difficult to capture. With our configuration management software, you can clearly display the dependencies of your CIs in a graphical overview and recognize correlations.
Clear Structures thanks to CMDB data model
Our solution provides a pre-configured and easily extensible CMDB data model. The model structures your configuration items into CI categories, types and attributes. With the data model, you benefit from maximum flexibility with low maintenance effort.
Easy Integration into other ITSM processes
Our configuration management system can be seamlessly integrated into other ITSM processes. This integration improves service continuity, speeds up problem resolution and strengthens security and compliance. This leads to increased efficiency, reliability and a higher value contribution from IT for the company.
Configuration management enables a single point of truth. This provides you with a central database in which all relevant information on your IT assets is stored, which forms the basis for the smooth operation of your IT infrastructure.
In times of constant threats to your own IT and service infrastructure, the SPoT is also an important prerequisite for minimizing security risks, meeting legal requirements and remaining able to provide information at all times.
Design complex structures clearly
REALTECH’s Configuration Management Tool is aligned with ITIL and enables systematic recording and management of IT assets. This allows you to centrally record, manage and document all IT components and their dependencies. In addition, you get a complete overview of your IT infrastructure and can identify and eliminate potential risks at an early stage.
Improve IT performance and service quality
Configuration management software helps you to improve the quality and availability of your IT services. This has various benefits:
- Increasing the availability and reliability of IT services
- Proactive monitoring and management of configuration changes
- Early detection of problems and preventive troubleshooting
- Efficient planning of changes and thus higher service quality and customer satisfaction
- Reduce costs and save time by avoiding downtime and malfunctions
FAQs: Configuration Management Software
Configuration Management Tools automate the process of identifying, documenting and tracking changes to hardware, software and devices in an IT environment. CM Tools map all connected systems, their relationships and dependencies, and the effects of changes on system components.
There is no general answer to this question. However, REALTECH’s configuration management tool is tried and tested in practice and integrated into an intelligent and comprehensive ITSM solution.
No. But Configuration Management is part of a DevOps cycle.