Media Library

Bundled ITSM knowledge at your fingertips


How to create tickets in MS Teams

Create tickets without switching to the service desk. With our integration for MS Teams this is no problem. In the video, we show you how to open tickets directly in chat. watch now


NIS2 meets SmartCMDB

Fact sheet

Make your IT and OT processes NIS2-ready! Find out how to automatically record, manage and monitor your infrastructure and processes. Discover benefits for energy companies that need to comply with NIS2 and KRITIS standards. download

Vendor Selection Matrix™


REALTECH is recognized as the market leader for Hybrid Cloud Discovery and Mapping solutions. The study gives you an overview of important market trends for hybrid cloud service management solutions and ranks top 10 vendors. download

REALTECH SmartCMDB and SAP Solution Manager

Fact sheet

The integration of a powerful and comprehensive CMDB into SAP Solution Manager (SolMan) solves the problem of missing information when handling tickets. Discover the benefits of a CMDB for ITSM processes in SAP Solution Manager. download

Knowledge Article

Knowledge Base with Auto-Translator

If employees have a problem they cannot solve themselves, they often try to help themselves. When it comes to specific technical problems/questions, the first point of contact is often one of the internal sources of knowledge… read more

Easy Ticketing for End Users

Encouraging employees to open tickets… Learn how to give your employees easy access to the service desk. All you need is MS Teams. read more

The technical CMDB: 5 reasons why the introduction is worthwhile

Learn everything you need to know about the benefits of a technical Configuration Management Database (CMDB). A CMDB is a powerful tool for managing your technical information… read more

IT and SAP Change Management: IT Compliance through "Auditor's Glasses" – Part 1

With the start of a new year, numerous IT compliance changes are once again on the horizon. These could also affect your IT/SAP change management. Due to the… read more

IT and SAP Change Management: IT Compliance through "Auditor's Glasses" – Part 2

What is the situation in your company regarding IT compliance and IT governance of change management? Are your change processes “compliant” and documented in an audit-proof manner? Hold… read more

CMDB Integration in SAP Solution Manager

Imagine: The IT supporter receives all the information he needs to analyze the tickets. Data across the entire infrastructure (SAP and non-SAP) is linked and made easily accessible. With informative graphical relationship overviews… read more

How easy it is to integrate SAP support into your ITSM tool

SAP and IT – usually two separate areas. The members of one world usually have very little insight into the work of the other… read more