In a service desk, all requests are registered as tickets, which is why it is an important tool for ticket management. Read our article to find out which functions, advantages and areas of application a service desk offers.
IT Service Management
Learn everything you need to know about IT service management – from the definition to benefits, processes to a look into the future of ITSM.
Configuration Management Database
For companies that want to operate efficiently, it is essential to bring together all business-relevant information from distributed data sources in a central location. In the best case…
Knowledge Base with Auto-Translator
If internal knowledge is in a foreign language, it cannot be found. Read how to make your knowledge base automatically searchable in many languages.
How to create tickets in MS Teams
Create tickets without switching to the service desk. With our integration for MS Teams this is no problem. In the video we show how to open tickets directly in the chat.
Easy Ticketing for End Users
Encouraging employees to open tickets… Learn how to give your employees easy access to the service desk. All you need is MS Teams.
IT and SAP Change Management: IT Compliance through "Auditor’s Glasses" – Part 1
With the start of a new year, numerous IT compliance changes are once again on the horizon. These could also affect your IT/SAP change management. Because of…
IT and SAP Change Management: IT Compliance through "Auditor’s Glasses" – Part 2
What is the situation in your company regarding IT compliance and IT governance of change management? Are your change processes “compliant” and documented in an audit-proof manner? Do you…
How easy it is to integrate SAP support into your ITSM tool
SAP and IT – usually two separate areas. Members of each world tend to have relatively little insight into the work of the others….