Media Library

Bundled ITSM knowledge at your fingertips

IT Service Catalog

Guide

An IT service catalog maps the services of the IT department and sets them in relation to other departments. This helps determine the value of IT, improves services and contributes to better business capability.

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ITIL

Guide

The IT service management framework ITIL (Information Technology Infrastructure Library) helps companies to shape their IT processes more efficiently and effectively. Learn more about the benefits and processes supported by ITIL.

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Service Desk

Guide

In a service desk, all requests are registered as tickets, which is why it is an important tool for ticket management. Read our article to find out which functions, advantages and areas of application a service desk offers.

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IT Service Management

Guide

Learn everything you need to know about IT service management – from the definition to benefits, processes to a look into the future of ITSM.

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Incident Management

Guide

Incident management focuses on resolving incidents and interruptions to IT systems as quickly as possible and minimizing downtime. Read the article to learn what you need to know about the successful use of incident management.

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Configuration Management Database

Guide

For companies that want to operate efficiently, it is essential to bring together all business-relevant information from distributed data sources in a central location. In the best case…

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Knowledge Base with Auto-Translator

Knowledge Article

If employees have a problem they cannot solve themselves, they often try to help themselves. In the case of specific technical problems/questions, it is not uncommon for the first point of contact to be one of the internal sources of knowledge…

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How to create tickets in MS Teams

Video

Create tickets without switching to the service desk. With our integration for MS Teams this is no problem. In the video we show how to open tickets directly in the chat.

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Easy Ticketing for End Users

Knowledge Article

Encouraging employees to open tickets… Learn how to give your employees easy access to the service desk. All you need is MS Teams.

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IT and SAP Change Management: IT Compliance through "Auditor’s Glasses" – Part 1

Knowledge Article

With the start of a new year, numerous IT compliance changes are once again on the horizon. These could also affect your IT/SAP change management. Because of…

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IT and SAP Change Management: IT Compliance through "Auditor’s Glasses" – Part 2

Knowledge Article

What is the situation in your company regarding IT compliance and IT governance of change management? Are your change processes “compliant” and documented in an audit-proof manner? Do you…

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How easy it is to integrate SAP support into your ITSM tool

Knowledge Article

SAP and IT – usually two separate areas. Members of each world tend to have relatively little insight into the work of the others….

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