Media Library
Bundled ITSM knowledge at your fingertips
Videos
How to create tickets in MS Teams
Create tickets without switching to the service desk. With our integration for MS Teams this is no problem. In the video, we show you how to open tickets directly in chat. watch now
Downloads
NIS2 meets SmartCMDB
Fact sheet
Make your IT and OT processes NIS2-ready! Find out how to automatically record, manage and monitor your infrastructure and processes. Discover benefits for energy companies that need to comply with NIS2 and KRITIS standards. download
REALTECH SmartCMDB and SAP Solution Manager
Fact sheet
The integration of a powerful and comprehensive CMDB into SAP Solution Manager (SolMan) solves the problem of missing information when handling tickets. Discover the benefits of a CMDB for ITSM processes in SAP Solution Manager. download
Knowledge Articles
From communication to reporting: What often goes wrong with the help desk
Install a help desk and bang – no more ticket jams, no more dissatisfied users, no more frustrated supporters. Unfortunately… read more
Service Desk or Help Desk: Is there any difference at all?
Service Desk and Help Desk are both IT support solutions that help to resolve problems. The terms… read more
Easy Ticketing for End Users
Encouraging employees to open tickets… Learn how to give your employees easy access to the service desk. All you need is MS Teams. read more
The technical CMDB: 5 reasons why the introduction is worthwhile
Learn everything you need to know about the benefits of a technical Configuration Management Database (CMDB). A CMDB is a powerful tool for managing your technical information… read more
CMDB Integration in SAP Solution Manager
Imagine: The IT supporter receives all the information he needs to analyze the tickets. Data across the entire infrastructure (SAP and non-SAP) is linked and made easily accessible. With informative graphical relationship overviews… read more
How easy it is to integrate SAP support into your ITSM tool
SAP and IT – usually two separate areas. As a rule, the members of one world have relatively little insight into the work of the other… read more