SAP Transport Integration for ServiceNow®

Control SAP Changes directly in ServiceNow®

Do you use ServiceNow® in addition to your SAP infrastructure? Then it is possible that both systems are involved in the same processes and the information must be synchronized with each other. However, this data reconciliation is extremely error-prone and very tedious.

REALTECH’s Integration Framework addresses this issue by automatically linking the two tools – ServiceNow® and SAP. Benefit from seamless ServiceNow®-SAP integration, avoid errors and document your processes end-to-end – we’ll help you do it!

ServiceNow®-SAP interface: Two tools, one process

The SAP Add-on for ServiceNow® enables you to automate SAP transport processes via SmartChange. Find out here what concrete advantages REALTECH’s integration framework offers you.

By linking SAP and ServiceNow®, all information is automatically exchanged between both systems. This not only improves the synchronization of change processes between the two tools. The intelligent integration of SAP and ServiceNow® also saves you time and resources, as manual alignment – in person, by phone, chat or mail – are largely eliminated.

In short: You avoid annoying media breaks in change management, can transmit information seamlessly and error-free, and also document all processes – if required, even completely automated.

Increase process transparency

The direct exchange of information between SAP and SERVICENOW® also results in numerous relevant data sets. On the basis of these, comprehensive and complete reports can be created, which, for example, present data on error messages in a visually compelling way. In this way, it is possible to track at any time and at any point who has processed which changes and transports and when.

In addition, these processes must also be documented in order to meet the given compliance and governance requirements. With SAP integration via REALTECH, these requirements are met in every respect and, if desired, completely automatically.

Automation made simple

Integrating ServiceNow® with your existing SAP system ensures that data is automatically transferred from one system to another. Even if you use different SAP systems, you can query all data via an easy-to-use interface, automate workflows as needed, and save considerable time and money.

Transport Integration for ServiceNow
is available via the ServiceNow® Store.

Connecting SAP and ServiceNow®: How you benefit with REALTECH

The REALTECH ServiceNow® SAP integration is an out-of-the-box integration with preset workflows that can be implemented in just a few hours and without a ton of consultants. The integration provides you with all the functions of REALTECH SmartChange to manage SAP transports conveniently and easily directly from ServiceNow®.

By connecting ServiceNow® and SAP, you also enable end-to-end change management and close information gaps between systems. You benefit from a high degree of automation and a central and convenient dashboard for reporting and monitoring, without any maintenance effort during operation. In addition, the following advantages arise for you.

Seamless Integration

With SmartChange from REALTECH, you enable end-to-end SAP change management. SAP Transport Integration for ServiceNow® creates a bidirectional interface between SAP and ServiceNow®. Control your SAP transports directly in ServiceNow® and benefit from end-to-end process flows.

In this way, you merge parallel systems and obtain a central and secure ITSM. Automatic reconciliation between ServiceNow® and SAP gives you seamless documentation of everything from workflow to quality checks to import schedules.

Easy to use

The add-on is quick to implement and easy to use – in ServiceNow® as well as in SAP. Because you simply use the most important functions for controlling SAP transports from within ServiceNow®.

Due to the clear user interface in ServiceNow®, fewer application errors occur and you accelerate internal business processes.

End-to-end Automation

SAP’s Change and Deployment Management works automatically on both sides, in ServiceNow® and in SAP. You reduce manual effort and avoid errors through easily configurable and automatable workflows.

In doing so, you can synchronously control all process steps – from the creation of an SAP transport request to the release and import into the target systems to the status confirmation.

Managed Services for SAP

You take care of your business – we take care of your SAP landscape.

End-to-end Processes

Put an end to silo thinking and integrate SAP operations directly into your ITSM processes.

Automate and standardize

Eliminate manual steps and establish consistent processes for your change management.

Increase Transparency

Eliminate gaps in your processes and ensure complete documentation of all SAP changes.

Agile Collaboration

Streamline collaboration between IT and the SAP team through consistent processes and standards.

ServiceNow® and SAP: REALTECH Integration and Automation

REALTECH ServiceNow® SAP integration automates workflows and accelerates processes in SAP transport and change management in the shortest possible time. With us, the integration of ServiceNow® into SAP succeeds with ease. Of course, as an SAP partner, we are always available to provide you with advice and support – just contact us!

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FAQs: SAP Transport Integration for ServiceNow®

Using ServiceNow®-SAP integration, you establish bidirectional communication between your SAP landscape and your ServiceNow tools. This allows you to link actions in the respective systems almost arbitrarily.

SAP and ServiceNow® (DataCenter, Cloud and Server) must be mutually accessible for communication. The connection is made via Data Webservices over HTTPS. On the SAP side, a dedicated SAP gateway can also be fully supported.

You can connect any SAP system licensed for SmartChange to ServiceNow®. Technically, there is no limitation.

A ServiceNow® project is connected to a SmartChange TM controller. One SmartChange TM controller can be connected to multiple ServiceNow® projects.

The ServiceNow® project defines for which development systems transport requests can be created. All development systems configured in the TM Controller can be selected.

All transaction types are supported and can be linked to SAP transport requests. In the SmartChange area, the SAP transport requests as well as the transport requests of the subordinate activities are displayed.