Why you should integrate SAP changes into ServiceNow
Do you use both SAP and ServiceNow® for change management? If so, you are no doubt familiar with the challenges: constant switching between applications and time-consuming manual data synchronization. By integrating SAP directly into ServiceNow®, you enable bidirectional data exchange between the two systems and avoid unnecessary media disruptions.
This simplifies your release and approval processes, prevents human error during manual data synchronization and ensures audit-proof documentation across system boundaries. The result: significantly accelerated release cycles, sustainably improved process and data quality while noticeably reducing the workload.
ServiceNow-SAP interface: 2 Tools, 1 Process
The intelligent integration of SAP and ServiceNow® saves you valuable time and resources. You avoid unnecessary media disruptions, reduce human error during manual data synchronization and significantly increase efficiency in SAP change management.
Simplify Change Processes
By connecting ServiceNow® and SAP, you are able to control SAP transports directly in ServiceNow® and thus enable end-to-end change management. You benefit from extensive automation options, preconfigured workflows and integrated quality assurance to simplify your release processes with lasting effect.
Reduce Errors and Risks
The direct integration of SAP into ServiceNow® makes manual data synchronization a thing of the past. The bidirectional data exchange keeps both systems continuously up to date, eliminating human oversights and input errors. At the same time, integrated quality checks help to prevent typical risks in SAP transport management.
Increase Process Transparency
Whether SAP or ServiceNow® – all your change processes must be fully documented in order to meet compliance and governance requirements. By integrating SAP into ServiceNow®, relevant information is automatically synchronized between the two systems. You benefit from audit-proof documentation across system boundaries.
The Transport Integration for ServiceNow® is available directly in the ServiceNow® Store.
Connecting SAP and ServiceNow: How you benefit with REALTECH
REALTECH’s straightforward ServiceNow®-SAP integration is an out-of-the-box solution that can be implemented in just a few hours and without a complicated project or tons of consultants. The integration offers you all the functions and benefits of REALTECH SmartChange to control SAP transports conveniently and easily directly in ServiceNow®.
Fast implementation, without a big project
Unlike SAP ChaRM, which takes more than 30 days to implement and involves high consulting costs, SmartChange can be rolled out in less than 5 days. You can save yourself complex project plans and high consulting fees. At the same time, you are optimally prepared for the impendingend of maintenance for SAP Solution Manager.
Don’t step out of your comfort zone
Thanks to the integration of SAP in ServiceNow®, everyone involved in the change process can work in their preferred software environment. All process steps – from the creation of an SAP transport request to its release and import into the target systems – can be tracked in both systems at all times.
Systematic automation, for more efficiency
With Transport Integration for ServiceNow®, you also get to enjoy all the advantages of REALTECH SmartChange. You benefit from preconfigured workflows to automate routine tasks, process-inherent quality checks to avoid typical risks in SAP transport management and the automated retrofitting of your development systems.
ServiceNow meets SAP: Simple integration with REALTECH
REALTECH SmartChange makes it easy to integrate SAP into ServiceNow®. As an SAP partner, we are of course always on hand to provide you with advice and support. Book a personal live demo now and discover the benefits for your organization. I am looking forward to meeting you!
Senior SAP Consultant
Experience the integration in action:
FAQs: SAP Transport Integration for ServiceNow
Using ServiceNow®-SAP integration, you establish bidirectional communication between your SAP landscape and your ServiceNow tools. This allows you to link actions in the respective systems in almost any way you like.
SAP and ServiceNow® (DataCenter, Cloud and Server) must be mutually accessible for communication. The connection is made via Data Webservices over HTTPS. On the SAP side, a dedicated SAP gateway can also be fully supported.
You can connect any SAP system licensed for SmartChange to ServiceNow®. Technically, there is no limitation.
A ServiceNow® project is connected to a SmartChange TM controller. One SmartChange TM controller can be connected to multiple ServiceNow® projects. The ServiceNow® project defines for which development systems transport requests can be created. All development systems configured in the TM Controller can be selected.
All transaction types are supported and can be linked to SAP transport requests. In the SmartChange area, the SAP transport requests as well as the transport requests of the subordinate activities are displayed.