Success Story: CSS
Preventive healthcare for SAP development
Due to the high complexity of the overall system, critical system states repeatedly occurred during the import of the SAP transports, up to and including the shutdown of central SAP solutions during core working hours. An additional workload resulted for the IT staff from the manual execution of the transports and the preparation of audit documents in accordance with SOX and KWG requirements.
With over 1.73 million insured persons, CSS Group is one of the leading Swiss health, accident and property insurers. With 1.31 million insured persons in compulsory health insurance, CSS is the largest basic insurer in Switzerland. Founded in 1899, CSS Versicherung today employs 2,500 people and has a premium volume of 5.1 billion Swiss francs (4.11 billion euros).
New products and services, continuous process improvements, changing organizational structures, and laws require permanent further development of SAP applications. However, changes in SAP systems harbor risks that can lead to the standstill of an organization’s central processes if errors occur. To minimize these, cross-departmental Change Management workflows and IT tools for an automated SAP transport system are urgently needed.
With REALTECH SmartChange software solution, SAP administrators from CSS can synchronize transports of ABAP and Java objects and transfer changes to SAP solutions securely and efficiently to productive operation. The approval processes mapped in the solution integrate the business department and the IT department in equal measure. This allows all parties involved to coordinate planned changes and analyze their impact on ongoing operational processes.
“After evaluating various alternatives, we opted for Transport Management from REALTECH SmartChange. We were impressed by the rapid implementation as well as the deep integration into SAP,” explains Massimo Cangi, SAP Basis Responsible, CSS Versicherung.
With the introduction of Transport Management from REALTECH SmartChange, we were able to noticeably reduce the workload of our internal SAP CCC team and sustainably minimize the risk of system malfunctions: By automating our transport management processes, the responsible employees save valuable time that can be used for new projects and innovations.
Massimo Cangi, SAP Basis, CSS Versicherung